Job Description
Job Description
The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.
Benefits of Being The Henry Ambassador :
- Team Driven and Values Based Culture
- Medical / Dental / Vision
- Vacation & Holiday Pay
- Employee Assistance Program
- Career Growth Opportunities
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Server for The Henry in Dearborn, Michigan.
Job Purpose :
Under general supervision, provides prompt and courteous food service to restaurant customers. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitudePrepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes.Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.Take guests' food and drink orders and ensure that all orders are accurate and brought to each table in a timely mannerAssist with setting tables and rearranging tables to accommodate larger partiesProvide a safe working environment by ensuring compliance with safety programs, HealthDepartment requirements, and job safety analysis.Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.Follow all applicable Company Standard Operating ProceduresQualifications and Requirements :
High School diploma / Secondary qualification or equivalent.Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.This job requires the ability to perform the following :
All associates must maintain a neat, clean and well-groomed appearance per Company StandardsRegular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employmentOther :
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and / or holidays
