What are the responsibilities and job description for the Service Advisor position at The Heritage Automotive Group?
Heritage Ford is hiring a Service Advisor! The goal of the Customer Service Advisor is to assist our customers by building loyalty and trust while creating an overall positive experience when they bring their vehicles to our shop. Our Ford Service team needs someone who possesses great communication skills, enjoys interacting with people, and strives for customer satisfaction.
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- Greet customers coming into the service department and determine the nature of customers requests.
- Explain company policies, procedures, products, services, etc.
- Answer a variety of questions related to car repairs and servicing.
- Explain labor and parts estimates; investigate customer concerns.
- Track progress on customers vehicles, and keep customers apprised.
- Direct customers to cashier, and assist with cashier duties as needed.
- Follow up with customers after work is done to ensure satisfaction.
- Use of ADP/CDK software, Oasis, Service Edge, FMC Dealer and iPad to complete tasks.
- Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
- Perform a variety of tasks associated with processing warranty claims.
- Maintain all required logs and records of service department activities.
- Must possess a high school diploma (or equivalent)
- Valid drivers license and acceptable driving record.
- Fundamental computer and administrative/clerical skills.
- Excellent customer relations skills, including basic sales skills.
- General technical knowledge related to vehicle maintenance and repair is a plus.
- Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.
- Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment.
- Immediate accrual of paid time off;
- Substantial vehicle/service discounts;
- Medical along with vision/dental/life/disability insurance;
- Childcare reimbursement;
- Flex spending accounts; 401(k) with company match;
- Annual incentives and opportunities for advancement;
- Free unlimited coffee, a free corporate gym membership, community involvement, company events & more!
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