What are the responsibilities and job description for the COMMUNICATION CENTER SPECIALIST - RECEPTION | (Part-Time) position at The Heritage Community?
The Communication Center at Heritage is the mecca of the company for incoming and outgoing calls, inventory, reception, mail, etc. The safety hub of the company for any calls, inquires, etc. We are currently seeking to hire a part-time Communication Center Specialist to be responsible for answering incoming company phone calls and directing inquires to the appropriate personnel or department, assist in inventory and general receiving services, and perform other clerical duties as assigned or requested. Our ideal incumbent must have excellent communication proficiency, a strong ability to multi-task, and aptitude to operate and organize an efficient Communication Center for our campus. We also seek a candidate who can be a voice for Heritage when answering phone calls – promoting our values and being an example of our company!
Schedule:
- Saturday and Sunday 1:30 PM - 7:00 PM
Accountabilities:
- Answer, screen, and direct phone calls in a timely manner, as well as take and relay messages.
- Utilize internal two-way radio communication system for campus, and respond to emergency requests quickly.
- Assist in the inventory and preparation of our youths’ personal items, including checking all luggage upon return from visits to assure contraband items were not brought to campus.
- Assist in receiving mailed items to Heritage, and distributing such items to the appropriate personnel on campus.
- Maintain office supply inventory and report to Supervisor of order requests.
- Perform clerical duties such as copying, scanning, completing letters, forms, etc. as requested.
- Keep the Communication Center neat, organized, and professional.
- Participate in monthly department meetings, and keep updated on training expectations and company goals.
- Other duties as assigned by Supervisor.
Qualifications:
- Minimum 6-months’ experience as front desk clerk, operator, or secretary required.
- Excellent communication and customer service skills.
- Computer program proficiency, particularly with Microsoft Office Suite and Google.
- Technical proficiency to operate phone system, copy machines, and other office equipment.
- Strong typing skills – at least 60 WPM.
- Must be at least 18 years of age.
- Completed high school diploma or GED equivalent.
- Ability to converse fluently in English.
