What are the responsibilities and job description for the Development Operations Manager, Membership position at The Heritage Foundation?
Title : Development Operations Manager, Membership
Reports to : Director, Membership
Job Summary : The Development Operations Manager is responsible for overseeing data management, systems, and reporting to ensure exceptional customer service and foster membership growth. The Manager also works to optimize the member data conduit, including systems and processes, infrastructure, member relations, and relationships with vendors. This position ensures member’s donations are processed properly, transactions are recorded, and member inquiries and requests are fulfilled with excellence.
Job Duties :
Data Pipeline Management / System Development :
- Identify and execute process solutions for Membership and other Donor Relations teams.
- Ensure integrity of development business processes, identifying and implementing improvements to legacy processes for maximum user efficacy.
- Oversee quality-control process of front-end interface in ATLAS.
- Manage database import processes, hygiene, best practices, and data integrity.
Reporting and Analysis :
Relationship Management :
Qualifications :
Education : BA / BS or equivalent experience
Experience : 4-5 years of relevant technical work experience in development operations, customer service, or a related field
Communication : Ability to communicate with Heritage members and with individuals at all levels within and outside of Heritage
Technology : Microsoft Suite; familiar with constituent relation management and email management systems
Other Requirements :
Benefits and Salary :
The Heritage Foundation offers a highly competitive benefits package that includes, but is not limited to, best-in-class health care, vision, and dental insurance, employer-sponsored retirement funding, “take what you need” PTO and sick leave, 14 weeks of paid leave for new moms and 6 weeks of paid leave for new dads, among other programs.
The salary range for this role is $72,000 - $82,000 annually. This range is a good-faith estimate, and the final salary offered to a selected candidate depends on a variety of factors including, but not limited to, the candidate’s experience, education, and other qualifications; internal and external market pay for comparable jobs; and level of hire based on aforementioned qualifications.
Salary : $72,000 - $82,000
