Front Desk Supervisor (PM)

The Herrington Inn and Spa is looking to welcome onboard a Front Office Supervisor to assist in the management of the daily Front Office operations.

Are you looking to join a team of hoteliers who share a passion for service whilst maintaining a supportive workplace where everyone is valued for the role they play in our final product? Join a team that cares!

What will I be doing?

As Front Office Supervisor, you will assist in the management of the daily Front Office operations, working with customers and guests alike. As Front Office Supervisor you are responsible for managing the first impressions of our Guests and as such you must perform the following tasks to the highest standards:

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and inquiries to ensure a positive outcome is achieved
• Ensure that the Front Office Manager / MOD is kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow and adhere to company standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for?

As the Front Office Supervisor you are always working on behalf of our Guests and working cohesively with other Team Members.

To successfully fill this role, you should maintain a positive attitude with behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Previous supervisory experience
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Complaint handling

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Required)
• Front Desk: 1 year (Required)

Work Location: In person

Salary : $19 - $20