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Supervisor, Labor Scheduling & Training

The Hershey Company
Memphis, TN Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 5/14/2025

Job Location : Memphis, TN

Summary :

The Supervisor of Labor Scheduling & Training is responsible for developing and implementing a learning structure to encompass all positions at the site level while creating a culture of continuous learning. This position requires a forward thinker who doesn’t accept the status quo but fosters a mindset of continuous improvement always looking for a better, more effective way to teach employees and develop leaders. The Leader will develop and manage implementation plans as we move to a digital platform for our learning content.

In addition, the Supervisor of Labor Scheduling & Training will :

  • Manage the hourly employee job training and qualification processes within the annual budget.
  • Supervise hourly training coordinators and line trainers.
  • Coordinate weekly employee job movement to new positions / shifts for training.
  • Assist with the creation and maintenance of training documents (i.e., Step-up cards)
  • Support new hire onboarding, orientation, and assessment processes.
  • Manage monthly metric reporting for the L&D steering team.
  • Selection and development of hourly Trainer Certifiers.
  • Ensure Step-up Cards are updated and accurately reflect the correct processes and procedures
  • Oversee the Step-up Card review process.
  • Lead the daily direction of Trainers along with coordinating the activities of manufacturing line-level Training Specialists
  • Lead the plant-level Learning and Development Pillar
  • Actively participate in the corporate Learning and Development Pillar
  • Utilize data to make informed decisions. Work cross-functionally to identify labor needs and create data dashboards to visualize short-term opportunities and long-term trends and forecasts.
  • Leverage data and trends to create a budget that includes the new employees required yearly.
  • Organize and simplify skills matrices. Partner with Team Leaders and other departments to develop line and employee-specific training plans
  • Develop metrics to track training progress, identify gaps, and create plans to close those gaps
  • Present material to various groups, including new employees, incumbents, plant leadership, and corporate partners

Skills and Experience :

  • Advanced experience with Microsoft Office suite of products with the capability to learn digital platforms as required
  • Strong analytical skills
  • Ability to break down ambiguous, complex situations into actionable items to develop a simplified process
  • Strong oral and written communication skills
  • Exceptional interpersonal skills
  • Attention to detail and accuracy.
  • Ability to manage time efficiently and without supervision to meet deadlines.
  • Self-motivator; excellent problem-solving and organizational skills.
  • Must be flexible to staffing changes and react quickly and efficiently.
  • Must be multi-task oriented and able to handle constant work interruptions.
  • Strong problem-solving, analytical, and math skills.
  • Ability to communicate effectively at multiple levels of the organization daily.
  • Proficient in the use of SAP / S4 or similar software
  • Supervisory experience
  • Minimum Requirements and Education :

  • 4-year degree in a relative business function Labor Scheduling & Training experience within The Hershey Company
  • Experience in a fast-paced manufacturing environment
  • Experience creating, analyzing, and reporting data to impact business decisions is required.
  • Minimum 3 years of production planning and / or labor scheduling experience in manufacturing is required.
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