What are the responsibilities and job description for the Customer Service Advisor position at The Hertz Corporation?
The Maintenance Support Specialist is an essential member of the Division CBO providing service and resolving computer-based and / or phone requests. This individual will assist the field to verify preventative maintenance requests that are in need, costs are within national rates and creates service repairs orders to document repairs. The Maintenance Support Specialist partners with locations on out of service units to get them back on the road timely and working internal reports. Maintenance Support Specialist works closely with Hertz Maintenance to get cars that are in hold statuses returned to viable status for use by customers.
Ascertain vehicle performance problems and services are essential
Validate estimates are prices according to agreements or commercial rates are applied
Liaison between HLE Branch manager and repair facility
Work closely with the Airport Maintenance and HLE teams to maximize the rentable fleet
Resolve computer-based and phone inquiries from both vendors and internal customers
Process requests from the field to aid them with the correct process as outlined in our procedures
Create purchase orders
Actively complete training specific to the Division CBO
Assist with special administrative projects as needed
The hourly rate for this opportunity is $17.50 / hr.
This is a remote position - must be willing to travel to our Ft. Lauderdale office for your first week of training.
Educational Background :
High School Degree (or equivalent)
Professional Experience :
Ability to work in a fast-paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Previous automotive industry experience.
Strong time management and organizational skills are required
Computer literate and detailed orientated.
Knowledge : Business acumen
Customer service resolution practices
Excellent communication techniques
Analysis and report modeling experience
Skills : Highly organized
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
Strong PC proficiency including the entire Microsoft Office Suite with an emphasis on Excel
Customer service aptitude - Ability to address and resolve customer service issues
Flexible and able to adapt to changes
Show a high level of ownership, accountability and initiative.
Proven experience of working well within a team
Demonstrate good written and oral communication skills.
Minimum typing speed of 30 wpm and 10-key experience
Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability / veteran
Salary : $18
