What are the responsibilities and job description for the Seasonal Guest Services Representative position at The Higgins Lake Campground?
About us:
The Higgins Lake Campground & its sister locations are more than just a place to stay—they are a destination for relaxation, adventure, and connection with nature. We take pride in delivering exceptional guest experiences, and we’re looking for passionate Guest Services Specialists that strive on building lasting guest relationships.
Position Summary:
The Higgins Lake Campground is seeking a Guest Services Specialist who strives to create a memorable welcome, a smooth stay, and a warm farewell for every guest. You will assist with check-in and check-out, respond to inquiries, support on-site events, and curate meaningful interactions to ensure guests’ satisfaction. If you have a passion for hospitality and enjoy fostering unforgettable experiences, we’d love to meet you.
Key Responsibilities:
- Reservation Management: Process reservations, payments, cancellations, and re-bookings with accuracy.
- Sales and Reservations: Handle incoming inquiries and convert them into confirmed reservations through phone, email, and chat.
- Warmly greet and welcome guests, supporting check-in, check-out, and accommodation assignments.
- Guest Assistance: Help guests select accommodations and services that match their preferences, upselling when appropriate.
- Assist with guest requests, including on-site needs and local recommendations.
- Proactively resolve guest complaints and facilitate re-bookings.
- Customer Service Excellence: Address guest inquiries and concerns promptly, ensuring a seamless experience from start to finish.
- Revenue Maximization: Use sales techniques to upsell additional services and exceed revenue targets.
- Maintain a clean and organized workspace and guest-facing areas.
- Oversee store & sales inventory
- Food Service: Scoop Ice Cream and Prepare Food (pizza, lemonade, and wings)
This position will see food services handling such is scoop ice cream and pizza sales.
Perks & Benefits:
- Potential for growth
- Paid Time-Off (accrued)
- The chance to work in a beautiful, nature-filled setting
- Be part of a passionate team that values creativity and innovation.
- Personal and professional growth in a growing company.
- Discounts and free stays at our locations.
Requirements:
- A passion for customer service.
- Minimum of 2 years of experience in a similar sales or customer service role.
- Tech-savvy with experience using cloud-based systems and Google Suite.
- Availability to work weekends (Thursday-Monday).
- Strong sales, problem-solving, and communication skills.
- Detail-oriented with excellent organizational abilities.
- Previous experience in the outdoor hospitality industry or related field is a plus
- Resides within driving distance of The Higgins Lake Campground in Roscommon MI
Job Types: Full-time, Seasonal
Pay: $13.00 - $14.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k) matching
- Paid time off
Shift:
- Day shift
- Evening shift
License/Certification:
- Food Safety Certification (Preferred)
Ability to Commute:
- Roscommon, MI 48653 (Required)
Work Location: In person
Salary : $13 - $15
