What are the responsibilities and job description for the Full-Time Guest Services Representative - Residence Inn position at The High Companies?
High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality.
As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.
This position will be located at the Residence Inn located on Harrisburg Pike in Lancaster, PA.
We’re seeking a reliable full-time candidate (5 shifts a week) with availability to work primarily from 3:00 PM to 11:00 PM. Days will vary, and flexibility for weekends and holidays is required.
Weekends include a $2/hour shift premium!
Starting Rate: $15.00/hour - $16.00/hour depending upon experience!
Areas of responsibility for our Guest Services Representatives include:
- Responding to guest requests and inquiries.
- Taking, modifying, and canceling guest reservations.
- Communicating hotel facilities and services to all guests.
- Providing information on the local area and points of interest.
- Assisting guests with arrivals and departures.
- Answering front desk phone.
- Cash handling.
- Will cross-train in Bistro to provide coverage in that department as well.
Our next team-member will ideally possess the following educational and work qualifications:
- A high school diploma or general equivalent (GED) preferred.
- The ability to work in both a team environment and independently.
- Customer service experience.
- Strong math, reading, and communication skills.
- Availability to work weekends and holidays is required.
Working for The High Companies:
At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!
- Excellent benefits including medical, dental and vision available for full-time coworkers.
- Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
- 401(k) Retirement Plan with a company match.
- Worldwide travel discounts.
- Fun working environment! We feel that work should be fun and the management teams do all they can to promote a fun working environment.
Salary : $2 - $16
