What are the responsibilities and job description for the Golf Course Hospitality Staff position at The Highlands at Harbor Springs?
We are seeking a skilled and friendly individual to join our team as a Golf Course Hospitality Staff member at The Highlands at Harbor Springs. As a key part of our hospitality staff, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.
Job Overview
This is a unique opportunity to work in a dynamic and supportive environment with opportunities for growth and development. Our ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask effectively.
Responsibilities
- Stock beverage carts and tees to par levels each day
- Inventory all concession items
- Record and account for items sold, disposed of, or leftover
- Operate and maneuver the cart following proper procedures
- Operate POS system
- Handle cash, room charges, and credit card payments according to SOP
- Maintain a high accountability level with personal cash bank
- Take guest's orders in a professional manner
- Upsell and describe products as needed
- Verify age on ID for sale of alcohol
- Keep cart organized and clean
- Handle complaints and comments/refer to proper personnel
- Ensure all equipment is clean and properly put away at the end of the shift
