What are the responsibilities and job description for the GUEST EXPERIENCE SPECIALIST position at The Highlands at Harbor Springs?
Overview :
Join our team at The Highlands as a Guest Experience Specialist and embark on a rewarding journey in the hospitality industry. Youll engage with customers, providing prompt assistance through various channels including email, web chat, voicemail, and phone. Your role involves helping guests make reservations, troubleshooting e-commerce transactions, and ensuring a seamless experience. With a focus on maintaining a positive and empathetic attitude, you'll contribute to enhancing our guests' interactions with the resort. This full-time, year-round position offers you the chance to be a part of an exceptional team, complete with benefits and opportunities for growth.
Some perks of working for The Highlands include :
- A free Golf Pass and Ski Pass for both you and your family
- 40% off at the various Boyne Restaurants
- Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on lodging for Friends and Family
- Team Member Child Care
- Tuition Reimbursement
- Service and Loyalty Bonus Program up to 5% of gross wages per season!
- Team Member Housing available on a first come first serve basis
- PTO and Paid Sick Leave
- Health / Dental / Vision Insurance
Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment
Our Core Values : LEAD by Serving
At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest.
Long-Term Thinking
Excellence in Execution
Attitude is Everything
Develop Great People
Responsibilities :
The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.
Qualifications :