What are the responsibilities and job description for the Cross Country Center Desk Attendant position at The Highlands?
Overview
We are looking for a new Cross Country Center Attendant to join The Highlands team! You will be responsible for providing quality service to our guests, answering any questions they may have, and setting them up with cross country skis and lessons, snowshoeing and fat tire biking.This is a full-time or part-time position, with flexible scheduling, giving you plenty of time to enjoy the various perks that come with working at an amazing resort.
Some Perks Of Working For The Highlands Include
Our Core Values: LEAD by Serving
At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest.
• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Great People
Responsibilities
The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.
We are looking for a new Cross Country Center Attendant to join The Highlands team! You will be responsible for providing quality service to our guests, answering any questions they may have, and setting them up with cross country skis and lessons, snowshoeing and fat tire biking.This is a full-time or part-time position, with flexible scheduling, giving you plenty of time to enjoy the various perks that come with working at an amazing resort.
Some Perks Of Working For The Highlands Include
- A free Golf Pass and Ski Pass for both you and your family
- 40% off at the various Boyne RestaurantsÂ
- Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on lodging for Friends and Family
- Team Member Child Care
- Tuition Reimbursement
- Seasonal Team Member Health Insurance
- Service and Loyalty Bonus Program – up to 5% of gross wages per season!
- Team Member Housing available on a first come first serve basis*
Our Core Values: LEAD by Serving
At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest.
• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Great People
Responsibilities
The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.
- Develop a knowledge of the all the activities provided through the Cross County Center.
- Develop knowledge of the entire property so you can assist guests with questions.
- Answer telephones promptly using proper telephone etiquette and appropriate script.
- Keep Cross Country Center Manager fully informed of all problems or unusual matters of possible significance.
- Greet all guests with a smile and inquire to their needs.
- Learn all procedures for rental forms and waivers that need to be completed before rental equipment can leave the shop.
- Knowledge of cash handling procedures, credit card processing and room charges.
- Assisting guests with accurate information on products sold in store.
- Assist with some outdoor work such as cleaning snow outside the Cross Country Center.
- Help guests get cross country skis and boots on and off.
- Help customers make selections and offer suggestions and opinions with confidence.
- Always maintain a clean and tidy appearance of store and merchandise.
- Must be at least 18 years old
- Must be able to lift 40 pounds as well as reach, bend and assist with putting on and taking off equipment for guests
- Experience in customer service, retail, hospitality, or POS are a plus
- Single Bed, no pets. If interested, inquire during job interview
