What are the responsibilities and job description for the Commercial Lines - Customer Service Representative position at The Hilb Group?
Customer Service RepresentativeCommercial Lines Position Summary:Assists producers, and Account Executives in increasing, retaining, and maintaining accounts Essential Job Functions:Assists clients with cancellations, telephone inquiries, mail requests and other services asneededOrder policies and request endorsements from the company as requiredProvides solutions and resolves issues for clients in a timely and effective mannerOrder renewal, expiration lists as needed and review lists to determine appropriate actionsType proposals for producers to give to clients and maintain client filesEnter client information into agency management systemGathers data for proposals and applications, reconciles and verifies policy information toensure information is accurate on applicationWork with clients to assist in claim problems process endorsements and proof of coverage,including certificates of insuranceSkills/Experience/Training:Education – High school diploma or GED.Certification – 220 or 440 RequiredExperience – 1 year of experience in customer service preferred.Excellent oral and written communication skillsAttention to detailAbility to work well with othersProficient in Microsoft Office Suite, Agency Management Systems Physical – Ability to lift 25 lbs; ability to perform repetitive hand movements such as those required for computer work, andother physical abilities to perform the job responsibilities as detailed above.Other – Travel and overtime may be required to fulfill the requirements of this position.