What are the responsibilities and job description for the Dispatcher position at The Hill Group?
Salary:
Summary:
The Dispatcher to the Hill Mechanical Services (HMS) division of The Hill Group (Hill) is responsible for assisting our dispatch field operations. This position also provides administrative support to all the sales reps, technicians, superintendents, and managers of operations.
Key Responsibilities:
- Manage, monitor, and report daily field activities for our 60 service technicians including, but not limited to:
- Schedule, coordinate and dispatch technicians to work assignments
- Prioritize service requests, determine needs of customers and match the appropriate service technician
- Ensure that labor, materials and equipment are properly planned and coordinated
- Ensure high field productivity through proper work planning and coordination to minimize tech down time and travel time
- Maintain work order status and updates:
- Process approximately 300-400 work orders per week
- Monitor progress of techs and field work and adjust dispatch plans accordingly
- Review, correct, and follow up on work orders
- Enter purchase orders into the system
- Manage, plan and schedule preventive maintenance work orders based on priority
- Prepare and participate in weekly review of work order backlog and work planning
- Perform all other duties as assigned
Experience and Qualifications:
- High school diploma or general education degree (GED) required
- HVAC, plumbing or construction administration experience preferred
- Excellent customer service and communication skills required
- Proficiency in all Microsoft Office Suite (Word, Excel and Outlook); experience in S2000 a plus)
- Experience with Cisco IP Phone System a plus
Other Qualifications:
- Requires an ability to work effectively and efficiently under pressure and adjust to changing situations
- Requires initiative, great attention to detail, accuracy, an ability to prioritize and multi-task
- Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.
- Must be able to work independently with limited supervision while still being a team player
- Must be dependable, organized and self-motivated
