Demo

Service Dispatcher

The Hill Group
Griffith, IN Full Time
POSTED ON 3/22/2025
AVAILABLE BEFORE 5/21/2025

Summary:

The Service Dispatcher works with all members of the service department to coordinate and schedule the activities of the field operations.

Responsibilities:

  •  Field calls and requests from customers and internal operational groups
  • Manage, monitor, and report daily field activities for our 20 service and programming technicians including, but not limited to:
    • Schedule, coordinate and dispatch technicians to work assignments
    • Prioritize service requests, determine needs of customers and match the appropriate service technician
    • Ensure that labor, materials and equipment are properly planned and coordinated
    • Ensure high field productivity through proper work planning and coordination to minimize tech down time and travel time
  • Maintain work order status and updates:
    • Process approximately 200 work orders per week
    • Monitor progress of techs and field work and adjust dispatch plans accordingly
    • Review, correct, and follow up on work orders 
  • Manage, plan and schedule preventive maintenance work orders based on priority
  • Prepare and participate in weekly review of work order backlog and work planning
  • Perform all other duties as assigned

Specific Job Skills/Requirements:

  • High school diploma or general education degree (GED) required
  • HVAC, building automation, plumbing or construction administration experience preferred, but not required.
  • Prior dispatching or field coordination experience is preferred.
  • Excellent customer service and communication skills required
  • Proficiency in all Microsoft Office Suite (Word, Excel and Outlook)
  • Requires an ability to work effectively and efficiently under pressure and adjust to changing situations
  • Requires initiative, great attention to detail, accuracy, an ability to prioritize and multi-task
  • Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.
  • Must be able to work independently with limited supervision while still being a team player
  • Must be dependable, organized and self-motivated

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