Final Mile Customer Associate

Hilldrup has an exciting opportunity for an organized, detail-oriented, and motivated Final Mile Logistics Associate who under general supervision, provides a variety of administrative and operational support to include reporting, management of documents, invoicing and communications necessary for the efficient operation of the Final Mile business line. The Final Mile Associate will work side by side with the Director of Final Mile, branch team members and delivery teams on Final Mile logistics work.

None

• Answer inbound calls from customers and delivery teams.
• Makes scheduling calls to delivery customers.
• Monitor group emails to ensure customers are receiving timely responses.
• Route delivery auditing.
• Coordinate with Final Mile branches to ensure SOP are followed for each customer.
• Work with the branches to ensure systems are updated properly to ensure metrics scores remain at the top.
• Complete invoicing activities through dispatch and invoicing programs.
• Coordinate accounts receivables with the remittance from the customers.
• Creates and sends out daily reports as needed.
• Sends out damage and return reports.
• Routing and scheduling tasks
• Support Final Mile branches with vacation coverage.
• Assist with the Final Mile carrier onboarding process.
• Other duties as assigned.

• Empowered Accountability:
  • You are Hilldrup to the customer.
  • When a challenge arises, we are personally responsible for taking ownership and providing a timely and clear resolution.
• Uncompromised Integrity:
  • We show respect and integrity to our customers, partners and each other in all that we do and at all times, even when no one is watching.
• Unwavering Commitment:
  • We are committed to our customers, each other and our Hilldrup values with steadfast resolve.
• Fearless Communication:
  • Let your voice be heard and listen!
• Infectious Positivity:
  • People want to be around and do business with people who are positive and happy. There are two ways to look at every situation – we focus on the positive side.
• Purposeful Agility:
  • Flexibility is the key in developing long-term business success. But we do it with purposeful planning.

• Strong customer centric attitude.
• Ability to work independently with limited supervision.
• Proficiency in Microsoft Office suite and Outlook.
• Strong verbal and written communications skills.
• Analytical and decision-making ability.
• A pro-active approach to problem resolution including the capacity to investigate business problems, develop effective recommendations, negotiate and present solutions and resolve problems in an efficient and professional manner.
• Moderate understanding of pricing and mathematical ability to work with numbers, calculations, and Excel.
• Knowledge of world geography and different cultures.

Required Education: High school diploma or equivalent work experience.

Required Experience:

• 3 years of relevant work experience in a business office environment.
• Exceptional organizational ability and strong attention to detail.
• Ability or performance history of meeting and exceeding objectives and deadlines.
• Ability to maintain a high level of accuracy and proficiency in all tasks.
• Ability to prioritize and thrive in a fast-paced work environment.

License/Certification: None required.

• Excellent written and verbal communication skills.
• Outstanding critical thinking and problem-solving skills.
• Proficiency using Microsoft Office programs.
• Ability to work autonomously and as a member of a team.
• Adept regarding the use of technology.
• Commitment to the highest ethical practices.
• A commitment to excellence.
• Ability to work well with all organizational levels.

Primary Work Location:

Works in an office environment.

Physical Demands:

Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Why Hilldrup?

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.
• Be part of a company with a legacy of excellence in the moving and logistics industry.

Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment.