Seasonal Virtual Surveyor (Remote)

JOB SUMMARY:

Primarily responsible for conducting pre-move surveys via video technology. Surveys will involve meeting with customers virtually through our artificial intelligence platform, Yembo. These virtual surveys will help to accurately determine weight of shipments and note any and all crating and special preparation should any be required. Surveyor is required to fully understand the functions of video surveying technology and how to correctly connect the customer via video and lead him/her through their residence.

Must be able to navigate through Quotes-to-Go, MoversSuite, and Yembo, in order to prepare accurate survey results, and sync them to the correct account. Also responsible for noting and assuring that access to location is suitable for a moving van. Daily contact with customers, Hilldrup sales managers, coordinators, national account and government account personnel, origin and destination agents, and United Van Lines' Headquarters. Will need to be comfortable with technology as well as being in front of customers and communicating with Hilldrup coordinators and managers daily.

Supervisory Responsibilities:

N/A

DUTIES/RESPONSIBILITIES:

• Conducts pre-move video estimates for national account, RMC, military, government, and international customers.
• Fully understands video estimating technology and its capabilities.

VALUES/COMPETENCIES

Empowered Accountability:

• You are Hilldrup to the customer.
• When a challenge arises, we are personally responsible for taking ownership and providing a timely and clear resolution.

Uncompromised Integrity:

• We show respect and integrity to our customers, partners and each other in all that we do and at all times, even when no one is watching.

Unwavering Commitment:

• We are committed to our customers, each other and our Hilldrup values with steadfast resolve.

Fearless Communication:

• Let your voice be heard and listen!

Infectious Positivity:

• People want to be around and do business with people who are positive and happy. There are two ways to look at every situation – we focus on the positive side.

Purposeful Agility:

• Flexibility is the key in developing long-term business success. But we do it with purposeful planning.

REQUIRED SKILLS/ABILITIES:

QUALIFICATIONS

Required Education:

Bachelor’s degree and/or equivalent work experience.

Required Experience:

Minimum of 5 years’ business experience in customer service, account management, and/or the moving/relocation industry with two or more years’ experience in international business.

At least 2 to 4 years in a supervisory or managerial role.

License/Certification:

None required.

PREFERRED QUALIFICATIONS

None required.

PHYSICAL REQUIREMENTS:

Primary Work Location: Remote

Works in an office environment.

Why Hilldrup?

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.
• Be part of a company with a legacy of excellence in the moving and logistics industry.

Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment