Seasonal Virtual Surveyor

JOB SUMMARY :

Primarily responsible for conducting pre-move surveys via video technology. Surveys will involve meeting with customers virtually through our artificial intelligence platform, Yembo. These virtual surveys will help to accurately determine weight of shipments and note any and all crating and special preparation should any be required. Surveyor is required to fully understand the functions of video surveying technology and how to correctly connect the customer via video and lead him / her through their residence.

Must be able to navigate through Quotes-to-Go, MoversSuite, and Yembo, in order to prepare accurate survey results, and sync them to the correct account. Also responsible for noting and assuring that access to location is suitable for a moving van. Daily contact with customers, Hilldrup sales managers, coordinators, national account and government account personnel, origin and destination agents, and United Van Lines' Headquarters. Will need to be comfortable with technology as well as being in front of customers and communicating with Hilldrup coordinators and managers daily.

Supervisory Responsibilities :

N / A

DUTIES / RESPONSIBILITIES :

• Conducts pre-move video estimates for national account, RMC, military, government, and international customers.
• Fully understands video estimating technology and its capabilities.

VALUES / COMPETENCIES

Empowered Accountability :

Uncompromised Integrity :

Unwavering Commitment :

Fearless Communication :

Infectious Positivity :

Purposeful Agility :

REQUIRED SKILLS / ABILITIES :

QUALIFICATIONS

Required Education :

Bachelor’s degree and / or equivalent work experience.

Required Experience :

Minimum of 5 years’ business experience in customer service, account management, and / or the moving / relocation industry with two or more years’ experience in international business.

At least 2 to 4 years in a supervisory or managerial role.

License / Certification :

None required.

PREFERRED QUALIFICATIONS

None required.

PHYSICAL REQUIREMENTS :

Primary Work Location : Remote

Works in an office environment.

Why Hilldrup?

Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment

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