What are the responsibilities and job description for the Service Operations Manager position at The Hinckley Company?
Description
Hinckley Yacht Services offers a network of 9 full-service yacht yards from Maine to Florida. Our talented team members work on any make or model yacht and are proud to deliver the highest level of service in the industry.
We are seeking an experienced Service Operations Manager to join our team in Savannah, GA. Hinckley offers competitive wages, training and full benefits, including medical, dental, vision, 401k with an employer match, and paid time off. Our expanding network of service yards allows you the opportunity of upward mobility and a clear career path to achieve personal success.
Responsibilities:
• Manages the scheduling of service work, coordinates with foremen
• Monitors and leads timely improvement action to meet customer satisfaction and ensures on time delivery
• Manages Quality Assurance program to ensure all work is done on time and budget
• Manages a team of Trade Foremen to efficiently complete approved work on boats
• Conducts performance evaluations, and sets departmental goals and expectations
• Coaches and provides technical expertise to resolve workflow issues and creates and ensures corrective actions are implemented
• Maintains and updates yard communication tools
• Counseling and discipline of employees when needed
Requirements
- Minimum 7-10 years direct supervision & management experience
- B.S. in business or related trade school desirable
- Marine or automotive industry experience preferred
- Ability to communicate effectively and professionally with all levels of the organization
- PC knowledge: MS Word, MS Excel, MS Outlook
