What are the responsibilities and job description for the Front Desk Agent position at The Holiday Inn Express and Suites?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Welcome guests upon arrival and provide a friendly and professional check-in experience.
- Manage reservations, cancellations, and modifications using hotel management software.
- Handle guest inquiries and requests promptly and effectively, ensuring high levels of guest satisfaction.
- Maintain accurate records of guest information and transactions at the front desk.
- Process payments and manage billing inquiries with accuracy.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with other departments to ensure seamless guest experiences.
- Provide information about local attractions, services, and amenities to enhance guest relations.
- Utilize phone systems effectively to manage incoming calls with excellent phone etiquette.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Familiarity with front desk operations and hotel management systems is an asset.
- Strong communication skills; multilingual abilities are a plus.
- Excellent phone etiquette and interpersonal skills for effective guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- A passion for hospitality and commitment to providing outstanding service.
Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $17.00 - $17.50 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Poughkeepsie, NY 12601 (Required)
Ability to Relocate:
- Poughkeepsie, NY 12601: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18