What are the responsibilities and job description for the Front Desk Supervisor position at The Holiday Inn Resort Kissimmee by the parks?
AD1 Global is looking to hire a Front Desk Supervisor for their Kissimmee, FL property, The Holiday Inn Resort.
AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts.
DUTIES AND RESPONSIBILITIES:
- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities, and services, local directions, property management, and reservations systems, safety and emergency procedures, etc.
- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions by established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
- Routinely check-in/check-out guests, answer phones, take reservations, and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guests and ensuring the security of keys.
- Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
- Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures by established guidelines.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
- Opera V5
Qualifications and Requirements:
- High School diploma or equivalent.
- Plus one-year front office/guest relations experience including some supervisory training/experience.
- Must speak fluent English. Other languages preferred.
- Although this is not an overnight position, the ideal candidate should be able and willing to work overnights when necessary.
This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem-solving, reasoning, motivating, and training
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $18