Collections Specialist

Position Overview:

Our client, a family-owned construction engineering firm based in Boston MA is seeking a Collections Specialist to join our Accounting Team. This role will focus on client collections, accounts receivable, and providing support to the department. The ideal candidate will be a strong communicator with excellent problem-solving skills, making a significant impact on our financial results. This role has potential to grow potential to a managerial role and is a hybrid position (2-3 days onsite in their Boston, MA office).

Essential Duties and Responsibilities:

• Establish and maintain professional client relationships to ensure timely payments while preserving customer satisfaction.
• Address payment discrepancies in collaboration with project managers and the Accounting team.
• Send reminders and follow-up notices for overdue payments.
• Review daily accounts receivable reports and coordinate client communication.
• Oversee the collections process to ensure timely payment of outstanding invoices.
• Monitor accounts receivable aging reports and prioritize collection efforts.
• Develop and maintain credit and collections policies aligned with company goals.
• Prepare regular reports on accounts receivable performance and collection progress.
• Negotiate payment plans for past due invoices, ensuring they align with company policies and cash flow requirements.
• Assist the accounting team with ad hoc project requests from management and project teams.

Qualifications and Skills:

• Bachelor’s degree in business administration
• 3 years of collections experience.
• Proficiency in MS Office (Intermediate Excel); QuickBooks Online preferred.
• Strong time management and organizational skills.

Core Competencies:

• Customer-focused with strong communication and interpersonal skills.
• Team player with a collaborative approach to achieving goals.
• Detail-oriented with strong analytical and problem-solving abilities.