What are the responsibilities and job description for the Customer Service Representative position at The Hollister Group?
We are seeking a highly organized and professional Customer Service Specialist to join our team at The Hollister Group in the Greater Boston area. As a Customer Service Representative, you will be responsible for responding to customer inquiries and requests via phone and email while representing the brand.
Key responsibilities include conducting product/service installations, providing training to clients, following client authentication procedures, and acting as a liaison between internal and external clients. You will also be required to update policies and procedures related to existing products and services, as well as assist with special projects as needed.
The ideal candidate will have a high school diploma or equivalent, with a bachelor's degree preferred. At least one year of experience in customer service or sales is required, along with strong written and verbal communication skills. Proficiency in Microsoft Office is also essential, as is the ability to thrive in a fast-paced environment and learn quickly.
The Hollister Group is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals who are under-represented in their respective occupation or position.
