What are the responsibilities and job description for the Customer Support Specialist position at The Hollister Group?
The role of a Sales and Customer Service Professional at The Hollister Group involves delivering exceptional customer experiences across various touchpoints. As a key member of our team, you will play a vital role in building long-term relationships with clients, resolving issues efficiently, and driving business growth through effective sales strategies.
Your primary responsibilities will include handling customer inquiries, providing product or service information, and identifying opportunities to upsell or cross-sell relevant solutions. You will also be required to collaborate with internal stakeholders to develop and implement sales initiatives that align with company goals.
To succeed in this role, you must possess excellent communication and interpersonal skills, as well as the ability to work in a dynamic environment. A high school diploma or equivalent is necessary, with a bachelor's degree preferred. Additionally, at least one year of experience in sales or customer-facing roles is required, along with proficiency in Microsoft Office and a strong understanding of sales principles and practices.
