What are the responsibilities and job description for the DISPATCHER / OFFICE ASSISTANT position at The Home Depot?
We are a family owned plumbing company with a lot of potential for growth! We are looking to find someone who can help us to continue to grow. The position is for a dispatcher/office assistant, you will be taking in-coming calls and dispatching. When you aren't taking calls you will help assist with some office tasks. We want to grow and we want whoever joins our team to grow with us. MUST BE CITIZEN OF UNITED STATE.
Ideal Qualifications:
• Knowledgeable or proficient in Microsoft Office, Outlook (Word, Excel, Google Docs) is a plus.
• Ability to work accurately under pressure.
• A very organized and professional individual, with an understanding of confidentiality.
• High School degree minimum.
• Must have authority to work in the United States.
• A possible background check and drug testing may be requested.
Key Responsibilities:
- Answer phones and serve as the main point of contact with clients, ensuring clear communication regarding service status, scheduling, and follow-up
- Enter and dispatch service jobs
- Implement established job flow processes and procedures
- Collaborate with Service Manager to coordinate the scheduling and dispatching of jobs to technicians
- Assist Service Manager by monitoring job progress and ensuring timely completion of tasks.
- Ensure all required data is present and accurate upon job completion by technicians
- Resolve any service-related issues, complaints, or delays in a professional and timely manner.
- Provide administrative support to the service team, including managing email correspondence, updating schedules, and maintaining service records and documentation
- Foster our tech-centric culture
- Other tasks as needed to ensure a smooth job-flow process
