Reservation Agent

RESERVATIONIST

Who We Are

The Homestead is a destination resort located on the shore of Lake Michigan inside the Sleeping Bear Dunes National Lakeshore, the place chosen by the viewers of Good Morning America as the "Most Beautiful Place in America." Our goals for guest service are highly elevated, proactive and personalized as we warmly welcome every guest and provide heartfelt support at every interaction. We accomplish our goals with a culture which is people focused, data driven, and results oriented.

Job Summary

The Reservationist has two primary responsibilities. One is to use our systems - RDP, Track, and Brevo - to help guests choose and reserve accommodations that they will enjoy. The other is to carry out administrative tasks related to the guest's accommodations. In carrying out those responsibilities, the Reservationist is to exemplify our commitment to serve with honesty, passion, respect and pride. Compensation includes an hourly wage, seasonal bonus, and incentives which range from $6,300 to $11,200 per Reservationist in previous years.

Responsibilities

To clarify the above:

§ Ensures that guests in the reservation process are receiving complete and accurate information about the resort and the accommodations it offers.

§ Makes each guest reservation in a timely, accurate, and complete way.

§ Completes daily tasks at or above standard and accurately reports on the same.

§ Acts as an ambassador for the area and a steward of the environment within it.

§ Assists in completing projects benefitting all salespeople using Microsoft Office applications.

§ Posses and maintains professional and interpersonal communication skills

Requirements

The successful candidate will:

§ Have high moral standards including complete honesty.

§ Behave in a manner that embraces the resort's core values and protects its reputation.

§ Communicate detailed information about the resort and area completely, accurately and effectively.

§ Do all tasks efficiently and timely by learning and utilizing the systems and tools provided.

§ Strive to exceed guest expectations and motivate team members to do the same.

§ Use ethical standards and sound judgment when working with team members and addressing and resolving guest concerns.

Compensation

Hourly wage from $16.00, with seasonal bonus of $1.60 per hour , performance-based incentives ranging from $3.16 per hour, to $5.82 per hour, paid vacation, health insurance, life insurance, access to a 401k retirement account, free golf and skiing, and employee discounts.

More Information

For more information about joining our team and working in an exceptionally attractive area, please visit the websites for our property, our golf property and our visitors bureau. They are thehomesteadresort.com, manitoupassagegolfclub.com and sleepingbeardunes.com.

Equal Opportunity

The Homestead is an equal opportunity and affirmative action employer which makes employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Status

Title: Reservationist

Job Category: Associate

Job Classification: Full or Part Time

Compensation: Hourly, seasonal bonus and monthly revenue and room night incentive

Reports to: Reservation Supervisor

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Glen Arbor, MI 49636 (Required)

Ability to Relocate:

• Glen Arbor, MI 49636: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17