What are the responsibilities and job description for the TELLER/CSR FLOAT position at The Honesdale National Bank?
About the Role:
The Teller/CSR Float position is a vital role within our financial institution, responsible for providing exceptional customer service while performing a variety of banking transactions. This position requires flexibility as the individual will float between different branches, ensuring that customer needs are met efficiently and effectively. The primary goal is to enhance customer satisfaction by delivering accurate and timely service, whether it be handling deposits, withdrawals, or account inquiries. Additionally, the Teller/CSR Float will assist in promoting bank products and services, contributing to the overall growth of the organization. Ultimately, this role is essential in fostering strong customer relationships and maintaining the bank's reputation for excellence in service.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in a banking or financial environment.
- Strong numerical and cash handling skills.
- Valid driver's license with a clean driving record.
Preferred Qualifications:
- Experience with banking software and technology.
- Knowledge of banking regulations and compliance requirements.
Responsibilities:
- Process customer transactions including deposits, withdrawals, and loan payments accurately and efficiently.
- Provide information and assistance regarding bank products and services to enhance customer understanding and satisfaction.
- Maintain a balanced cash drawer and ensure compliance with all banking regulations and policies.
- Assist customers with account inquiries and resolve any issues or concerns in a professional manner.
- Float between branches as needed, adapting to different team environments and customer needs.
Skills:
The required skills for this position include strong customer service abilities, which are essential for interacting with clients and addressing their needs effectively. Numerical proficiency is crucial for accurately processing transactions and maintaining a balanced cash drawer. Preferred skills, such as familiarity with banking software, enhance the efficiency of daily operations and improve service delivery. Additionally, knowledge of banking regulations ensures compliance and builds trust with customers. Overall, a combination of these skills enables the Teller/CSR Float to provide a seamless banking experience while contributing to the bank's success.
We require a resume for all applications. However. this can simply be an attachment that lists your prior three (3) employers to include address of employer, position held, start and end dates, and your reason for leaving. Please also list three (3) references to include their name, title, email, phone number, relationship to you, and number of years known.
