What are the responsibilities and job description for the Help Desk Technician II position at The HoneyBaked Ham Company?
Req Number
Job Description
Here at HoneyBaked, we believe in “we” over “me” and in paying it forward. Making a difference and keeping it fun are part of our DNA. Being authentic in everything we do and living our Values in full view of the community we serve is just who we are. If that’s who you are, too, then this could be the place for you.
We're looking for a Help Desk Technician II to join the team. Our perfect candidate will thrive in a fun and casual environment, pay it forward daily, and add value to the company by providing advanced & administrative technical support to end users and network infrastructure environments. To be successful in this position strong desktop, infrastructure, analytical, planning, organizing, and problem-solving skills are needed.
WHAT YOU'LL DO
- Troubleshoot and diagnose hardware, network, and equipment issues, including but not limited to PCs (Windows and MacOS), iPads, and POS systems/peripherals.
- Serve as the primary escalation point for the Tier I team and a liaison between other internal teams and vendors.
- Manage interactions, incident and service requests in ServiceNow
- Administer support for Microsoft O365, Active Directory and Azure Active Directory
- Write technical documentation and training manuals
YOUR TRACK RECORD
- Bachelor: IT or IT related field
- 3 years’ experience in an IT Service Desk environment
- Proficient with PowerShell scripting
- Experience with SQL Management Studio
WHAT ELSE?
Rotating after hours and on weekends
Occasional overtime work is required throughout the year.
Heavy overtime work is required during holiday periods.
Occasional out-of-state travel
WHAT WE OFFER
Competitive salary and benefits plan, including a matched 401(k) and culture where doing the right thing is the only thing to do...and where you can have fun (Really. It's in our Values. #notstuffy)
We're proud of our company and to be an equal opportunity employer. Applicants for employment are considered without regard to race, sex, color, citizenship, national origin, religion, age, marital status, disability, military/uniformed service, sexual orientation, gender identity or expression or any other protected class under applicable federal, state or local law.
