What are the responsibilities and job description for the Holiday Counter Team Member position at The HoneyBaked Ham Company?
COUNTER SALES ASSOCIATEJOB DESCRIPTIONSUMMARY OF RESPONSIBILITIES:In a store situation, prepares ham and turkey products for sale to clients. Helps customers using the current sales processes. Resolves customer complaints. Maintains the day to day operations of front of house.
ESSENTIAL FUNCTIONS:Counter service responsibilities include but are not limited to: Assisting customers using the Steps to Successful Selling. Ensuring Client satisfaction including effectively resolving customer complaints. Maintaining a professional appearance by following HBH guidelines on dress code. Putting the customer before anything else that is done. Using the documented sales steps when taking telephone orders; answer client phone inquiries.Maintaining day to day store operations includes but is not limited to: Taking initiative and being proactive to ensure HBH always has the products it sells. Thoroughness and timeliness of work performed. Compliance with company standards. Prepare store for opening (e.g. stock counter with supplies) and closing. Handle routine store maintenance by, in large part, utilizing the store-cleaning checklist, (i.e. sweeping the store, cleaning counter, and other duties).
OTHER FUNCTIONS:While this job has no budget responsibility, it can substantially affect both the revenues and costs incurred by the store.
KEY RESULT AREAS:Contributing to overall operation of department and company includes but is not limited to: Timeliness of response. Quality of effort and accuracy/thoroughness of work. Quality of interpersonal relationships. Team image/effort. Building effective, positive associate and customer relations. Understanding and practicing food and associate safety. Periodically assign tasks and projects, which differ from the normal activity/focus of the job. These assignments may involve department goals or broader company goals. Not only knows but owns the Customer Service Philosophy.
REQUIRED EXPERIENCE: Thorough knowledge of the company’s product line, pricing and client service policies. Physical demands of the job include working with hot torch, slicing machine and standing for long periods, bending and lifting 25lbs. Good basic math skills. Excellent interpersonal skills.
EDUCATIONAL REQUIREMENTS:REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:WORKING CONDITIONS: Requires working directly with Customers. Physical dexterity and mobility to perform demands of the job including working with hot torch, slicing machines. Requires bending, stooping, standing for long periods, twisting and lifting products and supplies. Ham production associates required to lift up to 65 pounds.
Job Type: Temporary
Pay: $12.00 - $13.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $12 - $13
