What are the responsibilities and job description for the Front Desk Agent position at The Hongkong and Shanghai Hotels LTD?
The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner that is consistent with the standards and policies of The Peninsula Hotel.
Key Accountabilities :
- Providing world class and personalized service to all guests by providing a warm and friendly welcome to all guests checking in and throughout their stay.
- Responsible for greeting and registering guests, assigning rooms, escorting guest to rooms and arranging for check-out in accordance with hotel procedures, while meeting guest expectations.
- Provide general information and assistance to guests to ensure needs and requests are consistently met.
- Escort guest to rooms, providing a hotel overview / orientation and arrange for check out in accordance with hotel procedure.
- Ensure correct reconciliation of funds at the end of each shift reporting any discrepancies to Manager on duty as soon as possible.
- All reception administrative duties such as updating client profiles, filing registration cards, emails, and monitoring of faxes.
- Adhere to all Peninsula New York guest service standards.
- Deal with client feedback and complaints professionally and quickly, involve Manager on Duty as appropriate.
General Requirements :
We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this position is $33.00 US dollars per hour.
Requisition ID : 46194
Salary : $33
