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Reservations Agent

The Hongkong and Shanghai Hotels LTD
Beverly, CA Full Time
POSTED ON 4/21/2025
AVAILABLE BEFORE 5/20/2025

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking a Reservations Agent who possesses a genuine warmth and sense of hospitality.

  • Work for an award-winning luxury hotel group
  • Learn and grow within a diverse multi-outlet property
  • Exceptional benefits package

Key Accountabilities

  • Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
  • Book room reservations while focusing on maximizing room revenue and average rate.
  • Handle all special reservations, to include V.I.P. reservations, packages, and discounts.

    • General Requirements

  • Strong communication skills while remaining positive, organized, and professional
  • An open and flexible schedule with the ability to work on the weekends and holidays while being reliable
  • Experience in customer service in a luxury hotel or other luxury customer service environment
  • Proficient in Opera, Outlook, Excel, and Word systems a plus

    • Benefits we offer :

  • 100% company-paid medical, dental and vision coverage
  • Paid time off
  • Complimentary employee meals
  • Complimentary car parking (onsite)
  • Complimentary bicycle parking (onsite)
  • Bus transit reimbursement
  • Complimentary uniform laundering
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% restaurant discount
  • Retirement plan with 4% company match

    • We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $26.50 per hour.

    About The Peninsula Beverly Hills

    Located at one of the most prestigious addresses in Beverly Hills, at the intersection of Wilshire and Santa Monica Boulevards, and within easy walking distance of Century City and the legendary Rodeo Drive, The Peninsula Beverly Hills provides an exclusive retreat amid lush tropical gardens.

    Requisition ID : 46105

    Salary : $27

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