What are the responsibilities and job description for the Reservations Agent position at The Hongkong and Shanghai Hotels LTD?
The Peninsula Chicago is seeking a Reservations Agent to join our team and be an integral part of our guest-focused service.
Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
Grow within a diverse multi-outlet property.
Exceptional health benefits package and 401(k) with company match.
Key Accountabilities :
Ensure proper operation of all responsibilities of Reservations operations
Knowledgeable and fully adheres to both Peninsula and Forbes standards.
Maintain consistency in performance in accordance with both Peninsula and Forbes standards
Communicate with all departments to create a guest centric experience
Be in full compliance with Head Office database requirements
Ensure efficient operation of the Reservations responsibilities with efficient handover
General Requirements :
2 years of room Reservations experience in luxury property ideal
Knowledge of PMS / Opera and some knowledge in Housekeeping department preferred
Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
Excellent command of written and spoken English
Benefits We Offer :
10 vacation days per year
9 paid holiday days per year
5 Chicago Paid Sick Leave days per year
5 Chicago Paid Leave days per year
Complimentary employee meals
Discounted parking
Discounted and complimentary room nights at The Peninsula Hotels
50% restaurant discount
50% discount on spa services
25% discount on spa retail
80% company-paid medical, dental and vision coverage
Complimentary life insurance
Complimentary long-term disability
Retirement plan with 5% company match
We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $23-26 / hr.
About The Peninsula Chicago
Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.
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