BRONX EMPLOYMENT SPECIALIST

Description

Bronx Employment Specialist 

Background 

The HOPE Program is a leader among New York City job training providers, upskilling adult jobseekers (ages 18 - 70) for a broad range of sectors, including a focus on green construction, maintenance, infrastructure and related careers. We work with individuals facing deep structural barriers to employment, including histories with the criminal legal system, current and/or past homelessness, substance abuse disorders, low educational attainment and more. Our comprehensive approach includes classroom training, industry-recognized certifications, digital literacy and access, financial literacy and access, mental health support, case management, paid job training, and our signature “HOPE for Life” approach, which provides a vital community of support throughout the lives of HOPE graduates’ careers. With measurable outcomes among the strongest in the industry, HOPE’s impact sits at the intersection of racial justice, and building a more equitable future for New York City. Our work is best described in the words of our graduates, such as Ramon. 

The Position 

HOPE is seeking an Employment Specialist to provide dedicated one-on-one support, job search and job connection for both current and graduated students from our Bronx programs (NYC Cool Roofs, Intervine and Sustainable South Bronx). The position reports to the Director of Employment and Business Services. This is a hybrid position, working out the Bronx office at 1360 Garrison Avenue at least three times a week. 

The Employment Specialist provides dedicated one-on-one career coaching and job placement recommendations for program graduates. The Employment Specialist works closely with students to draft a client-led career plan, identify opportunities for growth, tailor resumes and cover letters for each opportunity, and practice interviewing skills. Employment Specialists also collaborate with the Business Development Manager to screen and refer students to job openings among HOPE’s Employer Partner network. This position is Temp-to-Permanent.

Responsibilities 

Student Services 

● Develop and maintain an engaged coaching relationship with an annual caseload of up to 100 students and graduates, ensuring that 80% of them connect to work within 90 days and stay in their job for at least 90 days. 

● Advance career readiness and economic mobility through client-centered, collaborative employment-focused engagements, more specifically:

• Research and recommend employment opportunities within and beyond the HOPE employer network
• Co-create strategic career pathways based on client values and goals
• Assist students to develop and maintain a job seeker portfolio, with updated Resumes, Cover Letters, References and other application materials.
• Track and evaluate student job application activity to encourage motivation and gather data on employment trends and best practices
• Collaborate with the Career Advancement Coordinator and retention teams to facilitate Job Club, a weekly workshop for active job seekers
• Secure proof of employment for new hires and facilitate a smooth handoff to the Alumni Support Associate. 
• Collaborate across all Program departments to support a culture of #HOPE4Life where program completers remain engaged with HOPE and pay it forward when they can. 

Administrative & Program Duties

• Gather and report on student feedback and requests regarding HOPE services
• Conduct timely case notes and data entry in Salesforce and document preparation for soft and hard copy files on services and outcomes. 
• Participate in regular team and interdepartmental meetings to review new protocols, learn new skills and elevate client needs. 
• Perform other duties as assigned.

Minimum Qualifications 

• At least two years of case management or workforce development experience. 
• Demonstrated ability to build rapport with a wide range of clients and practice client-centered counseling. 
• Ability and interest in advancing economic mobility through screening and recruitment (This position’s performance is measured by job placement rate.) 
• Excellent oral and written organizational and communication skills. 
• Experience documenting interactions with clients within a 48 hour period and using a CRM (HOPE uses Salesforce.) 
• Proficient in: Google Workspace, Professional Correspondence, and Virtual Facilitation
• Must be a strong team player who can independently; strong organizational skills a plus.

Salary/Benefits 

The salary range is $50,000 - $58,000,and is dependent upon experience. HOPE provides a full package of benefits including healthcare and dental insurance, retirement plan, competitive vacation (plus half-day Fridays during summer which is equal to 7.5 additional vacation days), and 12 paid holidays. 

Interested Candidates 

Please complete an application by clicking here. Resumes unaccompanied by a cover letter will not be reviewed. No telephone calls, please. 

The HOPE Program is an equal opportunity employer. 

WWW.THEHOPEPROGRAM.ORG

Qualifications

Minimum Qualifications:

       o At least two years of case management or workforce development experience. 

       o Demonstrated ability to support clients in meeting their personal goals. (This position is measured against placement rate.) 

       o Excellent oral and written organizational and communication skills. 

       o Experience documenting interactions with clients within a 48 hour period and using a CRM (HOPE uses Salesforce.) 

       o Google Suite, Zoom and Internet research proficiency. 

       o Ability to build rapport with a wide range of clients and practice client-centered counseling. 

       o Must be a strong team player who works well independently. 

       o Problem solver, flexible and adaptable. 

       o Experience in developing processes is preferred. 

       o Ability to work in both the Bronx and Brooklyn offices. 

Salary/Benefits 

The salary range is $45,000 - $55,000, depending upon experience. HOPE provides a full package of benefits including healthcare and dental insurance, retirement plan, competitive vacation (plus half-day Fridays during summer which is equal to 7.5 additional vacation days), and 12 paid holidays. 

Interested Candidates 

Please respond to this posting, or email cover letter, indicating what position you are applying for and where you saw the listing, and resume to hr@thehopeprogram.org. Resumes unaccompanied by a cover letter will not be reviewed. No telephone calls, please. 

The HOPE Program is an equal opportunity employer. 

WWW.THEHOPEPROGRAM.ORG

Salary : $45,000 - $55,000