What are the responsibilities and job description for the Volunteer Coordinator position at The Hospice of Baton Rouge?
Essential Functions:
- Meet regularly with the Hospice team and assist with developing and revising the patient/family care plan. Also, enact the part of the care plan pertaining to the Volunteer Coordinator and receive feedback from other team members on effectiveness of intervention.
- Serve as primary contact for all requests to volunteer/collaborate including telephone, voicemail, email, and written requests and ensure a timely response.
- Plan, direct, and implement the retention of volunteers including onboarding of all new/potential volunteers (making initial contact, processing application, activating volunteers).
- Develop, coordinate, and participate in the orientation, continuing education, and training for volunteers.
- Assign volunteers who meet program needs and patient interests and skills (Direct patient care, Administration/clerical, Bereavement support, and special events).
- Develop and maintain volunteer record and reporting system in accordance with all Federal & State regulations.
- Provide Annual reports to management detailing volunteer activities including the number of volunteers and volunteer hours worked.
- Process volunteer time sheets.
- Enter volunteer clinical/IDT notes. Oversee volunteers entering volunteer clinical/IDT notes.
- Call every patient/family that requests a volunteer. Community Outreach Coordinator to assist.
- Act as liaison between staff and volunteers and patients/families and volunteers.
- Participate in community activities, fundraising events, educational programs, health fairs, community outreach, and assists in facilitating community awareness and support.
- Engage in development, review, and revision of volunteer policies and procedures as needed.
- Maintain appropriate collateral materials for the recruitment of volunteers.
- Supervise volunteers working on direct mail projects.
- Coordinate Annual Volunteer Recognition event, annual refresher training, and other events that support volunteers.
- Oversee all volunteers participating in programs.
Qualifications
Education:
- Bachelor of Science in Social Sciences preferred
Experience:
- Experience in management with professional and non-professional personnel, preferably in a health-related field with particular emphasis on interpersonal relationships.
- Experience working with a non-paid staff preferred.
- Previous experience with hospice preferred or thorough understanding of hospice concept and service.
Skills:
- Awareness of community programs.
- Leadership ability and organizational and communication skills required.
Technology:
- Proficiency in electronic health records (EHR) and other healthcare software.
Other Requirements:
- Must have own transportation and provide proof of liability insurance which meet state requirements.
- Must be able to travel to and from all locations without assistance.
- Must be physically able to carry materials and/ or equipment as needed.
- Must have good communication skills and techniques with facilities, patients, families, office staff, and physicians.
: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.