MAINTENANCE MANAGER

JOB SUMMARY:

To Manage, coordinate, schedule and monitor the maintenance, repair, construction and administrative
activities of Lead Maintenance Technicians, General Maintenance Technician II and General Maintenance
Technician I. This position may perform a wide variety of carpentry, HVAC, electrical, plumbing, equipment
and building maintenance and repair functions related to the care and maintenance of Hospital Authority of
Miller County facilities.

GENERAL REQUIREMENTS:

• Performs all job responsibilities in alignment with the mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Wears protective clothing and equipment as appropriate.

PROFICIENCIES:

• Technical Proficiency
• Successful completion of Maintenance Technician II Competency Check Sheet within (90) days of hire
• Troubleshooting
• The ability to identify the root cause of problems, diagnose malfunctions, and develop effective solutions.
• Repair and Maintenance
• Performing routine maintenance tasks like lubricating, cleaning adjusting and replacing parts.
• Preventative Maintenance
• Implementing strategies to prevent failures by performing scheduled maintenance tasks and inspections.
• Safety Knowledge
• Understanding and adhering to safety protocols and regulations when working with equipment, machinery, and tools.
• Communication Skills
• Effectively communicating with colleagues, supervisors, and customers about maintenance issues and tasks.
• Problem Solving
• Analyzing situations, identifying issues, and developing and implementing solutions
• Record Keeping
• Maintaining accurate records of maintenance activities, repairs and inspections.
• Time Management
• Efficiently scheduling and completing maintenance tasks within deadlines.
• Physical Ability
• Possessing the physical strength and dexterity needed to perform maintenance tasks.
• Basic Computer Skills
• Using computer systems for maintenance planning, record keeping, and accessing technical information.

GENERAL SKILLS:

• Problem Solving
• Time Management
• Communications
• Organizational Skills
• Attention to Detail
• Customer Service
• Knowledge of OSHA, CMS, DNV, The Joint Commission and all regulatory agencies

WORKING CONDITIONS:

• May be exposed to high noise levels and bright lights.
• May be exposed to limited hazardous substances or body fluids, or infectious organisms.
• May be required to change from one task to another or different nature without loss of efficiency or composure.
• Periods of high stress and fluctuating workloads may occur.
• May be scheduled as needed including overtime.
• May be required to stay at or return to work during public health incidents and/or emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.
• All technicians are required to provide your own hand tools; be available for on-call as needed and must be able to respond to the facility in (1) hour or less.

PHYSICAL REQUIRMENTS & DEMANDS:

• Have near normal hearing: Hear alarms/telephone/normal speaking voice.
• Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors.
• Have good manual dexterity.
• Have good eye-hand foot coordination.
• Ability to perform repetitive tasks/motion.
• Continuously within shift (67-100%): Standing, Walking.
• Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, Lift/carry up to 20lbs, Lift/carry > 20 lbs. with assistance.
• Occasionally within shift (1-33%): Sitting, Climbing, Twist at waist, Lift/Carry > 50 lbs. with assistance, Reaching above shoulder.

MISSION STATEMENT:

QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis and treatment.

JOB SPECIFIC COMPETENCIES:

• Ensure compliance with the requirements of the regulatory and accreditation agencies.
• Perform routine quality assurance inspections of work orders selected at random.
• Perform daily quality assurance inspections of the facilities on a rotating schedule. These
  inspections may be performed with Nursing/Department managers, Facilities Director, assigned
  Maintenance Technician. All findings will be documented and appropriate work orders entered.
• Perform routine quality assurance inspection of preventive maintenance work orders selected at
  random.
• Ensure work orders completion rates are within the established Quality Assurance guidelines
• Coordinate and communicate activities in cooperation with other facility departments and
  services to ensure projects are carried out effectively with little disruption
• Assist in the development of capital and operating expense budget
• Serve as subject matter expert and provide technical assistance to assigned technicians.
• Participate in monthly staff meetings and coordinate safety and technical training sessions that
  present material in a manner that fosters understanding and willingness to learn in others
• Assists in controlling departmental overtime usage.
• Assists in maintaining operations within the approved budget.
• Ensure the continued education of the department staff through training
• Analyze trends and data to ensure systems and equipment are operationally sound.
• Assists in update and write policies and procedures clearly, concisely, and efficiently
• Foster and encourage teamwork among associates.
• Use appropriate judgment and latitude to make decisions and solve problems. Fully research
  solutions and review options prior to making decisions or soliciting feedback from others
• Schedule and delegate work to staff to ensure timely/efficient completion and quality results.
  Reassign work to associates and provide sufficient notice.
Assume roll of departmental director in their absence

PROFESSIONAL REQUIREMENTS:

• Follows Code of Conduct policy.
• Adheres to dress code; appearance is neat and clean.
• Completes annual educational requirements.
• Maintains regulatory requirements.
• Maintains patient confidentiality at all times.
• Reports to work on time and as scheduled; completes work within designated time.
• Wears identification when on duty; uses computerized time clock system correctly.
• Completes in-services and returns in a timely fashion.
• Attends annual review and/or skills fair and department in-services, as scheduled.
• Attempts to end conversations and other interactions in a positive manner; leaves others with a good impression of the Hospital Authority of Miller County and its employees.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission statement of the organization.
• Ensures compliance with policies and procedures regarding department operations, fire, safety, and infection control.
• Participates in the departments continuous quality improvement (CQI) activities.

GUEST RELATIONS STANDARDS:

(All guest relation violations are subject to disciplinary action up to and including termination):

• Always treat others in a friendly, helpful manner.
• Refers co-workers to proper sources when unable to provide an answer.
• Interacts with others in a professional and friendly manner.
• Takes interest in others and always gives full cooperation to fellow workers.
• Always maintains an open line of communication with other departments.
• Thoroughly familiar with the hospital and the services it offers.
• Greets visitors immediately upon entry to the department/facility.
• Always presents a positive image when greeting visitors in the department; remains friendly and cooperative under all conditions.

OTHER:

• Responsibility to Report: It is the responsibility of every employee of HAMC to comply with federal, state and local laws and regulations, as well as, HAMC Policies and Procedures. Every employee is help accountable to participate in, comply with and report concerns to his or her supervisor or the Compliance Officer if illegal or unethical behavior is suspected.
• As an employee of HAMC, you have been granted user access to applicable ePHI systems based on your position. This user or role-based access is intended to give you the minimum necessary access to perform your job function(s) only and should be used only as applicable.

OTHER DUITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EDUCATION, CREDENTIALS & EXPERIENCE REQUIREMENTS:

• Five years of general building maintenance experience
• Prior supervisory experience preferred.
• Education is equivalent to the completion of twelfth grade.
• Course work, training and demonstrated competency in at least five of these building trades:
  • HVAC
  • Electrical
  • Plumbing
  • Framing and Carpentry
  • CMMS systems
  • Building Automation Systems
  • Drywalls replace, patch and repair
  • Interior and Exterior Painting
  • Flooring
  • Window Operations and Repair
  • Doors to include fire, smoke and control
  • Locking Mechanisms to include Electronic Access Control
  • Mechanical Systems (Medical gases, vacuums)
  • Familiarity with tools
• If applicable, required licenses must be maintained in an active status without suspension or
  revocation throughout employment.