What are the responsibilities and job description for the Guest Services - Valet Parking Attendant (3rd Shift)10pm-6am; Full Time / Part Time position at The Hotel at Auburn University?
Job Description
Job Description
We pay approximately 55% of our employee's benefits.
Complimentary meal for every shift worked
The Valet Parking attendant is expected to carry out the following responsibilities and uphold the hotel's standard on a daily basis;
Greet and welcome guest to the hotel and offer professional services
Accommodate guests by opening all doors and assisting with luggage or other items
Direct traffic in the parking area as needed
Operate guests' vehicle safely
Keep an organized record of tickets / keys assigned to each vehicle / guest
Ensure vehicles are parked safe and secure
Inspect and document vehicles upon arrival for existing damage
Abilities
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a
Speech Recognition - The ability to identify and understand the speech of another
Speech Clarity - The ability to speak clearly so others can understand
Ability to input and access data in a
Ability to focus attention on guest needs, remaining calm and
Ability to understand guest inquiries and provide
Ability to promote positive relations with all individuals who come in
Ability to think clearly, quickly, maintains concentration and makes concise
Ability to prioritize, organize and follow
Ability to focus attention on
Ability to maintain confidentiality of all guest information and pertinent hotel
Ability to ensure security of guestroom
Ability to ensure security of guests' vehicles.
Ability to work well under pressure within any given period, which includes coordinating many requests at any given
Ability to meet deadlines
Ability to resolve guest opportunities to their completion
Ability to remain stationary at an assigned post for an extended period.
Ability to perform job functions with minimal
Ability to work cohesively with other departments and coworkers as part of a
Ability to be flexible as the job
Ability to analyze and resolve problems exercising good
Ability to work flexible hours, including weekends, holidays, and evenings if
Ability to work in a standing position for up to 8 hours
Ability to multitask and tend to several customers at once
Tasks
Answer inquiries pertaining to hotel policies, services and resolve occupants'
Knowledge
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Education and Training - High School Diploma or equivalent required; Bachelor's Degree in relevant field strongly
Driving - Proven safe driver and clean driving record. Must have a valid and up to date driver's license.
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate
Organizational Skills Necessary to quickly recall the locations of vehicles and their appropriate keys.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to
Speaking - Talking to others to convey information effectively
Driving - Exceptional driving skills when transporting guests' vehicle to secure parking location. Experience driving vehicles with both manual and automatic transmission
Work Activities
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants, stores, and receiving clients and / or
Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co- workers, and subordinates by telephone, in written form, e-mail, or in
Work Styles
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative
Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail - Job requires being careful about detail and thorough in completing work
Work Values
Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co- workers, Moral Values and Social
Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and
Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and
Recognition - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working
Interests
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to
Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with
Investigative - Investigative occupations frequently involve working with ideas and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
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