What are the responsibilities and job description for the Bellman position at The Hotel Chalet?
Position: Bell Person
Location: The Hotel Chalet
Employment Classification: Non-Exempt
Job Overview
A Bell Person is typically the first and last on-property interaction that guests have with our team, and therefore requires a warm and welcoming presence with a focus on personalized and attentive service from the person in this position. Additionally, this person is responsible for providing guests with general information and bell services in the hotel including: opening property doors, providing valet tickets for guests’ vehicles, helping with luggage, familiarizing guests with the features of their room, and assisting with package deliveries. Consistent and open communication with other departments and superior service are required to ensure smooth operations and positive experiences for our guests. The person having this position must possess excellent communication skills, solid knowledge of the city and have a thorough understanding of Hotel Chalet policies, procedures and expectations.
Essential Functions & Responsibilities
- Greeting every guest with a smile, maintain eye contact and escort them to their rooms
- Establishing and maintaining good communications and team work with colleagues and other departments
- Maintaining high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
- Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services and amenities, hours of operations, key hotel personnel, in-house events, directions, etc.
- Opening vehicle doors and property doors for guests and employees
- Assisting with orchestrating valet services to hotel guests that need it
- Greeting all guests passing through lobby and offer them assistance
- Escorting guests to room when needed and providing an adequate room orientation; providing genuine interest and anticipatory service towards guest during transit
- Handling and tagging guest luggage, delivering luggage to rooms upon check-in, picking up luggage from room upon departure, and moving the luggage to storage or the front drive as needed
- Coordinating relocation of guests when necessary
- Purchasing, delivering or picking-up items and packages when needed, and maintaining proper records of these
- Creating a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for hospitality
- Understanding all fire/safety procedures, including OSHA requirements, and providing necessary assistance to guests and employees in the event of an emergency
- Participating in scheduled departmental meetings and all other relevant meetings as requested
- Adhering to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Reporting Relationships
Reports directly to: Front Office Manager & Manager on Duty
Knowledge, Requirements and Skills
- Six (6) months hotel or related experience preferred
- High-School diploma or GED required
- Excellent reading, writing and oral proficiency in the English Language
- Excellent organizational skill, attention to detail, and ability to multitask
- Excellent communication skills both written and verbal
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to maintain confidentiality of information
- Must be able to work a flexible work schedule including evenings and weekends
- Able to handle a large volume of guest interactions in an efficient and courteous manner;
- Basic proficiency in Microsoft Office and Internet
- Work well under pressure, requires being a team player
Working Conditions/Environment
1. The noise level in the work environment is usually moderate
2. The person having this position may have to lift up to 50lbs on a daily basis
3. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) or more hours per day
4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are looking forward to hearing from you.
Available shifts and compensation: We have available shifts all days of the week. Compensation is $12.00 - $14.00/hour.
About The Hotel Chalet: The Hotel Chalet is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://thehotelchalet.com/.
Salary : $12 - $14
