What are the responsibilities and job description for the Floor Lead position at The Hotel Chalet?
Floor Lead
Elsie’s Daughter at The Hotel Chalet, Chattanooga, TN
Trestle Studio proudly launched The Hotel Chalet, a new boutique lifestyle hotel located in the heart of Downtown Chattanooga at The Chattanooga Choo Choo, and is building a motivated team who are enthusiastic about creating a unique space where culture, elevated service standards, and authentic hospitality are paramount.
The property, formerly operated as The Choo Choo Hotel, features 127 guest rooms, including 25 within restored vintage train carriages, an original bar and restaurant concept, Elsie’s Daughter, with parlor, patio, and courtyard service, a 3,000SF ballroom, a fitness center, and an alpine pool. With an emphasis on the rich history of the hotel and surrounding area, and the boundless opportunity for adventure in the foothills of the Appalachian Mountains, The Hotel Chalet welcomes travelers who seek adventure, timeless style, and intrinsic comfort.
Elsie's Daughter, an Appalachian bistro nestled in Chattanooga as part of The Hotel Chalet, is looking for a detail-oriented and confident Floor Lead to join our team. As a Floor Lead, you’ll ensure that day-to-day operations run smoothly by maintaining the atmosphere of our dining spaces, providing support to the front-of-house staff, and creating a welcoming environment for our guests. If you have strong leadership skills, a knack for problem-solving, and a genuine love for hospitality, we’d love to meet you!
Qualifications:
- Previous experience in a supervisory or leadership role in a hospitality setting.
- Ability to lift and carry up to 50 pounds.
- Strong organizational skills with a keen eye for detail.
- Ability to stand and walk for extended periods.
- Excellent communication skills and a calm demeanor under pressure.
Job Duties:
- Oversee the setup and maintenance of the dining room and patio, ensuring all areas are clean, stocked, and organized.
- Manage reservations and seating arrangements, particularly for large parties, ensuring policies and procedures are followed.
- Serve as the primary point of contact for guest inquiries and handle any issues with professionalism and grace.
- Monitor inventory, coordinate with the kitchen for menu updates, and communicate changes to the team.
- Manage daily cash operations, including counting down drawers, balancing cash, and preparing Z reports for end-of-day reconciliation.
Benefits:
- Competitive hourly wage plus tips.
- Flexible scheduling
- Opportunities for career growth and advancement within The Hotel Chalet.
- Employee discounts on hotel stays, dining, and events.
- A supportive and team-oriented work environment.
The Hotel Chalet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at The Hotel Chalet and be part of creating unforgettable experiences for our guests!
