Host/Hostess

The Hotel Monroe, Monroe, LA

Host/Hostess

Job description

Cornerstone Hospitality is a boutique hotel development and management firm, based in Williamsburg, Virginia, which operates both branded and curated boutique hotels throughout Virginia as well as Delaware, Indiana, Louisiana, North Carolina and Vermont.

The Hotel Monroe is opening soon and we need you now! Located in Downtown Monroe, The Hotel Monroe is a member of the Tapestry Collection by Hilton, a collection of independent hotels with an authentic connection to their destinations. Situated along the river in a historic Opera house and Hardware store, The Hotel Monroe and its restaurants have been thoughtfully designed to provide an authentic experience of Monroe. The property will provide 68 luxurious guest rooms and suites, Heirloom Restaurant, The STAR Bar rooftop restaurant and banquet space to accommodate 250-500 people throughout the second and third floor meeting rooms and Opera Ballroom.

Now Hiring Host/Hostess

The Host or Hostess is responsible for delivering a best-in-class first impression to our guests that will lead to an outstanding and memorable fine dining experience. He or she will work collaboratively with the restaurant team to manage reservations, uphold brand standards and contribute to a genuine culture of hospitality.

Duties and Responsibilities include but are not limited to:

• Greet all guests, by name, promptly as they arrive and leave the restaurant with an upbeat, friendly manner
• Provide timely seating of guests by maintaining accurate table turn times, while maximizing seating capacity
• Manage large crowds in a professional manner and resolve challenging service situations diplomatically
• Answer phone calls in a quick and professional manner, effectively listen and reply to guest questions while ensuring reservation details are accurate and thorough
• Demonstrate genuine hospitality by engaging in polite conversation with guests while being attentive to any and all special requests
• Demonstrate a desire to work in in a fast-paced, hospitality driven atmosphere while maintaining a calm composure under high-energy pressure
• Assist restaurant management and service team, as needed, by providing an outstanding dining experience that exceeds guest expectations
• Maintain neat and organized work areas
• Accomplish all opening, running and end of shift side work; including ensuring work areas are stocked and ready for the next shift

Qualifications and Skills

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
• ll associates must maintain a neat, clean and well-groomed appearance.
• Must be authorized to work in the U.S., pass background screening and references checks.

Amazing Benefits

• We offer competitive wage based on experience.
• We offer all full-time associates medical, dental, and vision insurance coverage with up to $350/month paid by The Hotel Monroe. Short-term and long-term disability, critical illness, life insurance and many other ancillary benefits are also available at the employee’s expense.
• All full-time associates receive a $15,000 term life insurance policy paid by The Hotel Monroe. (Benefit reduces by 35% at age 70; 50% at age 75; ends with termination. Please see policy for full details.)
• All associates, part-time and full-time, start earning vacation right away. Earn as much as a full week of paid vacation your first year!

More about Cornerstone Hospitality: Known by the Brands for high quality properties operated at the highest level and exceeding competition in all metrics, Cornerstone also specializes in upscale curated hotels. Our boutique and curated hotel portfolio is diverse and includes historic properties, each uniquely different, which provide experiences for guests that they won’t find elsewhere. Our properties have consistently been honored with excellence awards through the Brands, social platforms, and Conde’ Nast. Our Company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience. To learn more, please visit www.cornerstonehospitality.com.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Ability to Commute:

• Monroe, LA 71201 (Required)

Work Location: In person

Salary : $350