Manager

Position Overview:
The Manager at The House Food and Tap will oversee the day-to-day operations of the food hall, ensuring a smooth, welcoming, and efficient experience for both guests and staff. This role includes supervising the check-in staff and sanitation crew, maintaining regulatory compliance for our 30-tap self-pour wall, overseeing guest services, managing employee schedules, and ensuring the overall operational success of the venue.

Key Responsibilities:

Staff Supervision and Development:

• Lead, train, and supervise check-in staff and sanitation crew to ensure high-quality guest interactions and adherence to cleanliness and safety standards.
• Conduct regular performance evaluations, provide feedback, and develop staff to meet operational goals.
• Create and manage employee schedules to ensure adequate coverage during peak hours and special events.

Self-Pour Wall Management:

• Oversee the 30-tap self-pour wall, ensuring all regulatory guidelines are followed (including age verification, alcohol consumption limits, and proper operation of the system).
• Ensure regular maintenance and calibration of the self-pour system, working closely with technical support and service providers.
• Track inventory levels, manage ordering, and ensure that the selection remains fresh, diverse, and appealing to guests.

Guest Services & Experience:

• Ensure high-quality guest service by addressing concerns and resolving issues in a timely, professional manner.
• Collaborate with the front-of-house team to ensure a seamless and enjoyable guest experience, from check-in to food and drink service.
• Monitor guest feedback, both directly and via social media, and develop strategies for continuous improvement.

Operational Oversight:

• Ensure that all operational areas are functioning efficiently, including cleanliness, safety, and adherence to health and safety standards.
• Coordinate with vendors, suppliers, and contractors for maintenance and supplies.
• Assist in budgeting, financial tracking, and cost control to ensure profitability while maintaining high service standards.
• Implement and enforce all relevant health, safety, and regulatory procedures across all aspects of the operation.

Collaboration and Communication:

• Work closely with the General Manager and other team members to execute operational strategies and ensure a cohesive and supportive work environment.
• Act as the point of contact for resolving any issues between guests, staff, or vendors.
• Communicate effectively with the sanitation crew, check-in staff, and other departments to ensure all operational needs are met.

Qualifications:

• Proven experience in management, preferably in the food and beverage or hospitality industry.
• Strong understanding of regulatory requirements related to alcohol service and health/safety standards.
• Excellent leadership and team-building skills with the ability to motivate and guide a diverse staff.
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Exceptional guest service skills with a focus on creating a positive experience for every visitor.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Experience with self-pour systems or similar technology is a plus, but not required.

Physical Demands:

• Ability to stand, walk, and move around the facility for extended periods of time.
• Ability to lift and carry up to 25 pounds.
• Comfort with working in a fast-paced and sometimes high-pressure environment.

Benefits:

• Competitive salary based on experience.
• Opportunities for professional development.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Paid time off
• Paid training

Shift:

• Day shift
• Evening shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Saint Joseph, MN 56374 (Required)

Ability to Relocate:

• Saint Joseph, MN 56374: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $27