What are the responsibilities and job description for the Quality Specialist position at The House of The Good Shepherd?
Job Details
Description
Position Overview:
The Quality Specialist is responsible for coordinating agency-wide quality improvement projects and working with agency leadership on program evaluation efforts for continuous improvement including collection, management and analysis of data and preparing and distributing reports. The Quality Specialist is responsible for providing ongoing technical assistance and resources to agency programs and departments to support continuous quality improvement. The Quality Specialist effectively analyzes data to assess areas of quality improvement. The Quality Specialist reports directly to the Director of Quality & Audit and has regular supervision with that individual. Job Responsibilities
- Responsible for dissemination and monitoring of agency satisfaction surveys, including staff, client, and customer surveys. To include collaborating with the IT department to modify data collections systems as needed and compiling results.
- Synthesize data to identify target areas for improved outcomes; utilize appropriate statistical methodology to evaluate program effectiveness, identify trends, and help determine the best course of action for continuous improvement activities.
- Examine data outcomes and compare these findings to required agency and industry standards.
- Report and review areas of noncompliance and assist leadership develop correction plans.
- Prepare peer review process and provide reasonable recommendations to encourage growth and improvement in all programs.
- Assist departments with collecting and organizing data related to key performance indicators.
- Monitor and identify trends in performance and ensures that effective performance improvement plans are developed and provide feedback to key stakeholders.
- Provide recommendations to enhance and improve the quality of care within specified programs.
- Serve as a liaison between the Department and the agency’s programs to address training needs/recommendations and to appropriately meet accreditation standards.
- Participate in agency Performance Improvement activities and meetings on an ongoing basis.
- Continue to monitor and evaluate the development and results of all improvement programs and initiatives to determine their results, then modify as needed.
- Develop recommendations to assist leadership in decision-making and works with leadership to prioritize process improvement projects.
- Oversee measurement, tracking and reporting for all improvement activities.
- Ensures quality improvement projects will focus on rapid implementation, real-time adjustments and performance tracking.
- Special projects as assigned
Qualifications
Education and Experience Requirements:
- Bachelor degree in Human Services, Health Care, Business or related field with at least three years of work experience in a closely related field. Or Associate’s degree in human services or related field with five years of experience working in a field of relevance.
- Experience in compliance, quality improvement and/or research preferred.
Salary : $24 - $26