What are the responsibilities and job description for the Housing Services Administrator position at The Housing Authority of the City of Atlanta (AHA)?
Title: Housing Services Administrator
Reports To: VP, Housing Choice Voucher Program
Department: Housing Choice Voucher Program
Salary Grade: MSalary: $51,000
Summary
The Housing Services Administrator is responsible for administering tenant-based rental assistance to an assigned caseload of 300 – 400 eligible low-income families and individuals participating in the Atlanta Housing Authority (AHA) Housing Choice Voucher Program (HCVP), in accordance with program policies and procedures.Essential Duties and Responsibilities
The Housing Services Administrator is responsible and accountable for implementation of all aspects of program administration including but not limited to eligibility screening; employment, income, training and school verifications; housing subsidy assistance and rent calculations; voucher issuance; approving requests for tenancy; approving program moves; landlord eligibility screening; housing assistance payments contracting; payment processing; annual contract renewal processing; conducting periodic re-certifications/re-exams; referrals to human development services resources; determining program compliance and handling program terminations; monitoring caseload activities; and providing client and landlord customer service.
Education / Experience
Bachelor’s Degree in Business Administration, Real Estate, Public Policy, Social Work or related field required
1 years’ experience in public housing or real estate or low income tax credit eligibility, SNAP
Knowledge & Skill Requirements
- Analytical and Critical Thinking Skills. The Housing Services Administrator role requires skilled reading, analyzing and interpreting data, documents, information and publications. Must be able to evaluate information and situations in order to make sound independent decisions. Must possess problem solving abilities with skills to identify critical issues, and develop and execute plans to resolve disputes. Demonstrated ability to use critical thinking to solve problems.
- Organization and Records Management Skills. Demonstrated ability to use time-management skills to achieve success with schedules, workloads and deadlines. Ability to utilize organizational skills to manage all aspects of a client's case; including tracking activities, updating records and monitoring outcomes. Must manage files and documents, follow record-keeping requirements and maintain confidentiality. Manage multiple work streams and priorities simultaneously while maintaining quality, customer service standards and accuracy.
- Math Skills. Must use basic and advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance or monitoring expenditures.
- Computer and Technology Skills. Highly proficient data entry and computer skills and the ability to use and manage computer files, use databases, create spreadsheets and prepare presentations. Must have aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Sharepoint.
- Communication and Interpersonal Skills. Housing Services Administrator requires strong interpersonal, written and verbal communication skills and the ability to forge positive relationships with clients, co-workers and colleagues. Must possess the ability to influence, interview and negotiate. Must demonstrate excellent listening skills, presentation and public speaking skills and the ability to share information effectively to diverse groups. Must possess strong writing skills to compose documents, reports and correspondence.
- Knowledge of Atlanta Housing Authority, Housing Choice Voucher Program and/or HUD section 8 programs preferred.
Salary : $51,000
