What are the responsibilities and job description for the Housekeeping Supervisor position at The Houstonian Hotel, Club & Spa?
Job Details
Description
Summary of Position
The floor supervisor is responsible for the management of housekeeping service in the assigned rooms on a daily basis. The supervisor ensures that room attendants and houspersons in their assigned sections perform their tasks in accordance with established standards. The supervisor is responsible for reporting any defects in the guest rooms and adjacent areas, inspecting and accurately updating room status in the property management system, responding to requests from guests and the front office.
Supervision Exercised
Housekeeping employees in assigned areas.
Supervision Received
Reports to Executive Housekeeper
Knowledge And Skills
The supervisor must understand and communicate fluently in English. The supervisor must be thoroughly familiar with the housekeeping functions in the property management system. The supervisor must maintain communication with the Front Desk and Engineering departments to coordinate issues with guest rooms in the assigned area.. The supervisor must be able to interact effectively with staff, guests and supervisors and employees in other departments who have responsibilities in the guest rooms.
Education And Work Experience
High School Education is preferred, but not required. Previous hotel housekeeping experience and supervisor experience preferred.
Tasks / Responsibilities
Supervisor ensures the daily service and maintenance of hotel guest rooms, hallways and service areas.. Supervisor assists employees where needed and ensures that employees are adequately supplied. Supervisor inspects both stayover and departed rooms and updates them in the property management system. Supervisor ensures that all guest requests are appropriately executed. Supervisor assists other departments both in person and over the phone and is highly responsive to the needs of all the operating departments. Supervisor is responsible for ensuring that all assigned areas are clean and organized and that all assigned rooms have been cleaned or contacted to schedule service at the end of the shift.
Work Environment
To perform the duties of this position successfully, an employee is required to execute
the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions of the position.
Employees in this position will be required to work effectively in areas where the majority of the time they are in full view of the guests.
Physical Requirements
Must be able to walk, stand, stretch and bend for long periods of time. The hours of work varies upon business. Must be able to push, pull and lift 50 lbs. and on occasionally manipulate wheeled carts that weigh up to 200 lbs. Must be able to communicate effectively. Must be able to perform all activities in a professional manner. Must be able to see and read a computer screen and printed matter with or without vision aids. Must be able to communicate in person and over the telephone.
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the organization.
Setting the final comfort!
The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the ‘EEO is The Law’ information poster please visit https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Description
Summary of Position
The floor supervisor is responsible for the management of housekeeping service in the assigned rooms on a daily basis. The supervisor ensures that room attendants and houspersons in their assigned sections perform their tasks in accordance with established standards. The supervisor is responsible for reporting any defects in the guest rooms and adjacent areas, inspecting and accurately updating room status in the property management system, responding to requests from guests and the front office.
Supervision Exercised
Housekeeping employees in assigned areas.
Supervision Received
Reports to Executive Housekeeper
Knowledge And Skills
The supervisor must understand and communicate fluently in English. The supervisor must be thoroughly familiar with the housekeeping functions in the property management system. The supervisor must maintain communication with the Front Desk and Engineering departments to coordinate issues with guest rooms in the assigned area.. The supervisor must be able to interact effectively with staff, guests and supervisors and employees in other departments who have responsibilities in the guest rooms.
Education And Work Experience
High School Education is preferred, but not required. Previous hotel housekeeping experience and supervisor experience preferred.
Tasks / Responsibilities
Supervisor ensures the daily service and maintenance of hotel guest rooms, hallways and service areas.. Supervisor assists employees where needed and ensures that employees are adequately supplied. Supervisor inspects both stayover and departed rooms and updates them in the property management system. Supervisor ensures that all guest requests are appropriately executed. Supervisor assists other departments both in person and over the phone and is highly responsive to the needs of all the operating departments. Supervisor is responsible for ensuring that all assigned areas are clean and organized and that all assigned rooms have been cleaned or contacted to schedule service at the end of the shift.
Work Environment
To perform the duties of this position successfully, an employee is required to execute
the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions of the position.
Employees in this position will be required to work effectively in areas where the majority of the time they are in full view of the guests.
Physical Requirements
Must be able to walk, stand, stretch and bend for long periods of time. The hours of work varies upon business. Must be able to push, pull and lift 50 lbs. and on occasionally manipulate wheeled carts that weigh up to 200 lbs. Must be able to communicate effectively. Must be able to perform all activities in a professional manner. Must be able to see and read a computer screen and printed matter with or without vision aids. Must be able to communicate in person and over the telephone.
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the organization.
Setting the final comfort!
The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the ‘EEO is The Law’ information poster please visit https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
