What are the responsibilities and job description for the Male Spa Attendant position at The Houstonian Hotel, Club & Spa?
MAJOR FUNCTIONS:
Primarily responsible for the smooth, efficient operation of the Locker Rooms, float pool, restrooms, relaxation and tranquility rooms in the manner trained by The Houstonian Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of The Houstonian Spa standards.
GENERAL RESPONSIBILITIES:
- Adhere to all standard policies and procedures.
- Perform all guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
- Maintain a cooperative, team-like attitude in working with management and fellow associates in all Houstonian departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.
- Maintain a positive attitude towards co-workers and the job being performed.
- Report to work on time in a properly cleaned and pressed uniform. Hygiene is key in this environment due to the close proximity working with the clients. Employee scent should always remain neutral.
- Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times.
- Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
SPECIFIC RESPONSIBILITIES:
- Adheres to The Houstonian and Trellis standards for guest service.
- Refers guest problems or complaints to management
- Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times.
- Always assist in maintaining the appearance and cleanliness of all public areas.
- Monitors guests, ensuring their safety by showing them proper use of facilities; monitors guest use of facilities, making sure that guests do not endanger themselves with overuse of facilities (i.e., steam room, Jacuzzi, float pool, outdoor pools, etc.).
- Monitors and maintains outdoor pools, Jacuzzis and steam rooms, notifies Management when facilities need servicing.
- Maintain proper and accurate guest locker assignments.
- Assist other departments whenever necessary including assistance with the Hair and Nail departments and the Food and Beverage team.
- Assist in maintaining all areas regardless of the scheduled area whenever necessary.
- Attend all training sessions, learning new techniques to be used in the performance of the job.
- Responsible for refreshing clean and removing dirty linen from the pool areas.
- Attend all staff meetings.
- Clock in and out at every shift.
- Report and turn in to management any lost and found items.
- Report any maintenance problems throughout the spa to the proper authority.
- Support fellow staff members by noticing how they are feeling and providing compassion.
- Must maintain client and spa business confidentiality/privacy at all times.
- Performs other job-related duties as directed.
WORK SCHEDULE:
- The Spa functions 12-16 hours per day, 7 days a week, 365 days per year. All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
- At times due to lack of business, it may be necessary to reduce work hours.
- The Spa is currently open to guests from 8:00 AM to 6:00 PM Monday through Wednesday and from 8:00 AM to 8:00 PM Thursday through Sunday. This may change based on business needs.
- Report to work on time for your scheduled shifts.
- Weekend work schedules are a part of this position.
KNOWLEDGE AND SKILLS:
- Must speak be able to speak, read and write in English.
- TABC certification is required.
- Must be able to perform a variety of responsibilities, including guest service, cleaning and maintenance of Locker Room.
- Must be able to deal with people in a professional manner under pressure.
- Must be flexible in work scheduling.
- Confidentiality with co-workers and clients regarding ANY in-house practices is a must.
- Professional appearance.
- Must be dignified: treat people at all times with courtesy and respect.
trustworthy: be completely honest in all interactions with others.
accountable: stand behind the work you do.
friendly: show compassion and respect.
SAFETY AWARENESS:
- Attend all Houstonian training classes offered upon hire.
- Follow all aspects of job safety.
PHYSICAL REQUIREMENTS:
- Must be able to walk, stand and bend for long periods of time.
- Must be able to push, pull and lift and carry 20 lbs.
- Must be able to see and read printed matter with or without vision aids.
- Must be able to hear at normal levels and on the telephone, with or without assistive devices.
SPA PHILOSOPHY:
When hired by the Spa at The Houstonian and upon completion of a training program, you will join a select group of professional men and women who are dedicated to providing the finest service in the spa industry. You may be required to work weekends, holidays and irregular hours. You will be confronted with a great variety of people with an equal variety of needs. You will have to think on your feet, keep smiling and make sure our guests want to return to the Spa at The Houstonian.
Most importantly, adapt to the theory of “If it is not in my job description it does not mean I am not responsible for it.”
The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the ‘EEO is The Law’ information poster please visit https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
