What are the responsibilities and job description for the Public Area Attendant position at The Hoxton?

Job Description

Company Description

The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks off. You'll find 174 rooms, a rooftop Peruvian-inspired restaurant by Top Chef Stephanie Izard, Cabra (a sibling to Cabra at The Hoxton, Chicago); our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather.

Job Description

We are looking for a Public Area Attendant to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper.

What you’ll do….

Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests
Be responsible for the cleaning and servicing of all public areas, we want our guests to see a sparkling lobby every time they walk in
Empty trash in all public areas and clean public area restrooms
Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
Vacuum carpets where needed
Follow departmental policies, procedures and service standards
Attend all training sessions required
Report necessary maintenance items
Ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Executive Housekeeper
Always maintain a positive and friendly attitude, even when working to find solutions to challenges
Undertake any other reasonable requests from management

What’s in it for you…

Become part of a team that’s very passionate about creating great hospitality experiences.

Competitive salary.

19 days of paid time off and holidays plus a comprehensive insurance benefits package.

Food on us during your shift.

Enjoy a free night at The Hoxton when you first start with us.

Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.

An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!

The chance to challenge the norm and work in an environment that is both creative and rewarding.

Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.

Excellent discounts across The Hoxton and the global Ennismore family.

Qualifications

What we’re looking for…

Previous housekeeping experience

Excellent communication and organizational skills

Strong interpersonal and problem-solving abilities

You have the ability to lift, pull and push a moderate weight.

You are highly responsible & reliable

You like detail

You are able to work well under pressure in a fast-paced environment

You are able to focus attention on guest needs, remaining calm and courteous at all times

Individuals. You’re looking for a place where you can be you; no clones in suits here

Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night

You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience

You’re not precious. We leave our egos at the door and help get things done

You’re up for doing things differently and trying (almost) everything once

If we got stuck in an elevator together, we’d have a good time and share a few laughs

You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

More about us….

The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that : proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.

This employer participates in E-verify!

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