Employee Relations Representative

Working under the direction of the Senior Employee Relations Executive, the selected candidate will be responsible for a wide range of duties in support of the agency’s employee relations function.

Responsibilities

• Provide assistance in employee relations related matters and assisting in analyzing data, investigating and responding to internal and external complaints/inquiries.
• Resolve medium to highly complex employee relations matter by conducting prompt, thorough fact finding and providing independent counseling and viable solutions to business leaders and employees.
• Resolve performance issues that impact overall departmental performance.
• Resolve business unit conduct and employee engagement issues.
• Support the alternate placement process.
• Deliver new HR change management initiatives, programs and processes.
• Assist in the interpretation of human resources policies and procedures.
• Maintain an electronic employee relations tracking system.
• Special projects and other related duties as assigned.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in Human Resources or related field.
• A minimum of two years of progressive HR or employee/labor relations experience.
• A minimum of two years of investigative experience.
• Must be able to travel to other facilities.

Desired Qualifications

• Demonstrated ability to establish and maintain good working relationships and effectively interact with all levels of company staff and external parties.
• Proven ability to mediate and facilitate conflict resolution across diverse clients in order to maximize organizational effectiveness.
• Demonstrated strengths in listening, fact-finding, exploratory skills and problem solving. Ability to uncover additional information in an effort to bring situations to resolution.
• Must possess strong analytical skills to identify existing and potential issues and concerns, as well as the ability to exercise good judgment and arrive at sound conclusions.
• Demonstrated ability to exercise independent judgement and discretion, as well as maintain confidentiality.
• Demonstrated ability to coach and consult at various levels within the organization.
• Excellent interpersonal, oral and written communication skills.
• Demonstrated experience working effectively in a fast-paced environment and the ability to manage and prioritize multiple tasks.
• Proficient in Microsoft Programs (Word, Excel, PowerPoint).
• Knowledge of the PeopleSoft system.
• Certification in Human Resources.
• Working knowledge of Livelink..