Care Navigation Support Associate

This position will require employees to be in the office four (4) days a week.

Works as a member of the team assisting Care Managers with the coordination and arrangement of health care services (medical and behavioral) and community based services/social needs for complex, condition specific, and/or noncompliant enrollees in accordance with established care coordination plan. Works with Care Manager to support enrollees and their families.

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
3 years with target population in a health and human service field. in (Required)

Required Skills/Knowledge
Effective communication skills.

Required Licenses and Certifications
Driver's License .

Job Functions
Essential job duties:

• Receives direction from the Care Navigation Manager. He/she reviews/prioritizes tasks and sets objectives for the Care Manage Associate.

• Assists with coordinating care and services documented in the care coordination plan for complex, condition specific, and/or noncompliant enrollees.

• Partners with the family to achieve identified goal(s) in the Care Coordination Plan.

• Provides education information, as directed, to the enrollee and their family.

• Assists enrollees/families with scheduling and completing EPSDT, mental health, medical, and other specialty appointments, as needed.

• Assists enrollees/families with locating community support services and makes referrals to community-based and other services.

• Contacts resources; schools, clinics, physician offices and other service providers to gather information necessary for timely delivery of services.

• Documents interaction with enrollees, caregivers, providers, and others in the HSCSN IT system within 24 hours of completion.

• Participates in team meetings regarding enrollees.

• Clearly communicates verbally and in writing.

Other job duties:

• May perform other duties in addition to those outlined in this job description.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Employee Excellence

• Demonstrates understanding of quality of service and collaborates with co-workers to ensure excellence standard is achieved

• Innovates through improvement of care and/or efficiency of operational processes.

• Dedicated to a standard of performance excellence and high quality

All In

• Embraces changes/improvements and actively participates in the implementation of new/improved programs, technology, new equipment, systems and resources that promote quality of care, safety and efficiency

• Identifies, prioritizes and selects alternative solutions to determine best outcome

Action Oriented

• Maintains a high level of activity/productivity, meeting deadlines and appropriately prioritizing tasks to meet business demands

• Anticipates problems and attempts to solve before they develop

Supervisory Responsibilities

• None

Blood Borne Pathogen Exposure

• Category II: Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens.

Protected Health Information Access Level

• Level IV - Full Access Incumbents in this job may access any protected health information associated to a customer's needs, the service(s) rendered and the position's functions.

Working Environment

• This job operates in an office environment.

Physical Requirements

• Sedentary Work: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one that involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Travel Requirements

• Frequent travel requirements for this position. The incumbent should have a vehicle or access to a motor vehicle.

DC RESIDENTS ENCOURAGED TO APPLY