What are the responsibilities and job description for the Inbound Customer Service Representative position at The HT Group?
The HT Group has a manufacturing client in Austin, TX looking for an Inbound Customer Service Representative who is detail-oriented, customer-focused, and results-driven to handle inbound sales inquiries, coordinate with operations, and provide exceptional service across multiple brands.
Our client offers a dynamic and collaborative work environment where teamwork, innovation, and efficiency are highly valued. This is a great opportunity to join a company that prioritizes growth and customer satisfaction.
Contract-to-Hire
25-$30 / hr DOE
Fully In Office in Austin, TX
Responsibilities :
- Manage inbound sales inquiries via phone, email, and walk-ins, including preparing quotes, sending invoices, and following up with customers.
- Respond promptly to overnight emails, including quotes, inquiries, and orders.
- Obtain and coordinate freight quotes and bookings as required.
- Process credit card payments and reconcile bank payments.
- Create dispatch documents and coordinate with depot managers on stock levels.
- Review outstanding orders weekly and process credits or stock adjustments as needed.
- High School Diploma or equivalent
- Proven experience in an inbound sales role
- 2 years of customer service or sales support expierence
- Strong communication skills (verbal and written)
- Excellent attention to detail and accuracy
- Ability to manage competing priorities and deadlines
- Familiarity with NAV or similar systems
- Experience in freight coordination or logistics
- Resilience and ability to adapt to changing priorities
Requirements :
Desired :
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com
Salary : $25 - $30
