IT Support (Hybrid - San Marcos, Tx)

This role is a contract to hire opportunity; hybrid work environment with on-site location in San Marcos, TX.

Candidates must be local; no relocation provided.

Our client is looking for MIS Analyst/IT Support to plan, coordinate, and manage the assimilation of existing and new software applications and programs into the organization s existing environments. Conduct procedure development, and system maintenance and make process improvements through scripting and automation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for scripting and automating business applications for operating processes.
• Build Integration bridges for current and new software applications as needed.
• Responsible for designing a standardized end-points solutions for our store and corporate users.
• Creates and maintains the endpoint management packages, collections, reports, and inventory of software packages included in the creation of base desktop configurations.
• Facilitate Active Directory administrative tasks, integration needs, and business requirements by developing scripts or automations that incorporate simplify repetitive tasks.
• Provide strategies for maintaining a secure Active Directory environment.
• Plan, implement and maintain group policies (GPOs) to manage workstation and user configurations.
• Provide point in time audit reports of different types of AD objects.
• Work closely with desktop and server administrators to structure and define appropriate Group Policy, scripting, related to directory hierarchy, objects, and structure. Collaborate with the security team to mitigate vulnerabilities, define and implement security policies.
• Administer and provide development for Mobile Device Management system.
• Create and maintain support documentation, asset inventory, and technical drawings of the enterprise infrastructure.
• Provides customer support through research and materials.
• Provides on-site support when necessary; may require travel on short notice.
• Provides after hours and weekend support on a rotating schedule.
• Provides technical input for required technical information and updates.
• Utilizes Help Desk software tools to track and document assigned tickets.
• Prioritizes and responds to helpdesk tickets per department requirements.
• Communicates with all customers on expected resolution time frames.
• Follows Standard Operating Procedures while carrying out the responsibilities of position.
• Attends and participates in all department meetings and company-sponsored management programs as required.

QUALIFICATIONS

• Bachelor's degree (B. A.) from four-year college or university; one-year related experience and/or training; or equivalent combination of education and experience
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conforms to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables
• Ability to utilize strong multi-tasking, organizational, prioritization, and follow-up skills necessary for managing multiple systems issues and projects at one time in a professional manner, both under minimal supervision as well as in a team environment

• Minimum 2 years system automation/configuration scripting and PowerShell with knowledge of other programming languages (VB/VBS, C#, etc.)
• Strong understanding of Active Directory, Azure Active Directory & Microsoft 365 infrastructure.
• Ability to utilize a strong, working knowledge of PC and server hardware, Windows and AIX Operating Systems, and Microsoft Office Suite.

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