IT Support Specialist

Our client is seeking a proactive and experienced IT Administrator to join our dynamic global IT team. Based in Austin, TX, this role will provide high-quality technical support to employees at all levels of the organization, with a focus on delivering exceptional service to leadership. The ideal candidate will be a self-motivated, team-oriented professional with strong communication and problem-solving skills.

Key Responsibilities:

• Collaborate with global IT teams and external partners to support organizational technology needs.
• Deliver in-person and remote IT support for employees, including senior leadership.
• Respond to technical support requests and manage tickets through the IT helpdesk system.
• Maintain the local office s IT infrastructure, including networking, video conferencing systems, and user devices.
• Oversee the setup, maintenance, and lifecycle of IT equipment, ensuring optimal performance.
• Develop and share technical documentation to improve user knowledge and efficiency.
• Keep IT workspaces and storage areas organized and operational.
• Partner with other teams (e.g., Engineering, Security, and Facilities) on cross-functional initiatives.
• Support technology projects, including installation, configuration, and maintenance of hardware and software.
• Manage mobile device and endpoint management platforms.
• Maintain and enhance network and communication infrastructure, including firewalls, VPNs, and WiFi.
• Oversee productivity tools and collaboration platforms.
• Coordinate IT requirements for onboarding and offboarding processes, including device provisioning and access management.
• Provide technical support for both local and global events, such as leadership meetings and company-wide gatherings.
• Occasionally travel to other office locations for on-site IT support as needed.

Qualifications:

• Minimum of 3 years of experience in IT support, with knowledge of Windows, Mac, and Linux systems.
• IT certifications or related educational background are preferred.
• Familiarity with identity management platforms and SaaS applications.
• Experience with mobile device management and endpoint security technologies.
• Knowledge of regulatory compliance frameworks is a plus.
• Strong customer service and communication skills, with the ability to guide users through technical solutions.
• Detail-oriented with excellent organizational and time management abilities.
• Experience supporting senior staff members, both in person and remotely.
• Proficiency in written and spoken English.

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